Oracle SCM Functional Consultant - AMS Production Support

Ctc; Estado de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Ctc seeks an experienced Oracle SCM Functional Consultant to join the AMS team in Mexico, providing production support and maintaining Oracle EBS SCM modules such as Procurement, Sourcing, Inventory, and Order Management.

Requirements include 5-7 years of hands-on experience, at least two AMS/Support projects, ITIL/SLA knowledge, and strong stakeholder communication for global support environments.

Qualifications

• 5-7 years of hands-on experience as an Oracle SCM Functional Consultant.
• Strong expertise in Procurement, Purchasing, Sourcing, Inventory, and Order Management modules.
• Must have worked on at least two Oracle AMS/Support projects.
• Good understanding of Incident, Problem, Change, and Service Request Management processes.
• Working knowledge of ITIL processes and SLA management.
• Experience handling production support, issue analysis, and root cause identification.
• Ability to independently interact with business users and customer stakeholders.

Responsibilities

• Analyze business requirements and provide functional solutions aligned with Oracle best practices.
• Prepare Functional Design Documents (FDDs), test scripts, and training materials. Support business users during testing, UAT, and production support activities.
• Coordinate with technical teams for customizations, reports, interfaces, and enhancements.
• Perform impact analysis and recommend process improvements.
• Collaborate with client stakeholders and manage support activities independently. Ensure adherence to AMS processes, SLA commitments, and incident management procedures.

Skills

Oracle SCM

Procurement

Purchasing

Sourcing

Inventory

Order Management

AMS/Support projects

ITIL

Incident handling

Client communication

Job description

Ctc seeks an experienced Oracle SCM Functional Consultant to join the AMS team in Mexico, providing production support and maintaining Oracle EBS SCM modules such as Procurement, Sourcing, Inventory, and Order Management.

Requirements include 5-7 years of hands-on experience, at least two AMS/Support projects, ITIL/SLA knowledge, and strong stakeholder communication for global support environments.