Application Support & Reliability Engineer (Hybrid)

Ciena; Ciudad de México; On-site; MXN 493,600 - 788,400; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, and vision plans

Employee Stock Purchase Program (ESPP)

401(K) with company matching

Job summary

Ciena is seeking a skilled individual to manage robust infrastructure solutions ensuring reliability and scalability of critical systems. The role involves leading incident management during disruptions and developing scripts to automate tasks, enhancing operational efficiency.

The ideal candidate should have proven experience in managing highly-available systems and a solid understanding of monitoring tools. Ciena values diversity and promotes a respectful work environment.

Qualifications

• Proven experience managing highly-available systems, including cloud-based infrastructure.
• Solid understanding of monitoring tools, incident management platforms, and metrics analysis.
• Strong communication skills (written and verbal) to effectively collaborate.

Responsibilities

• Design and manage infrastructure solutions for reliability and scalability.
• Proactively monitor system health using performance metrics.
• Lead incident management during service disruptions.

Skills

Managing highly-available systems

Proficiency in programming

Knowledge of monitoring tools

System performance optimization

Strong communication skills

Analytical mindset

Tools

Salesforce

Oracle

Mulesoft

ServiceNow

Custom-built solutions

Job description

Ciena is seeking a skilled individual to manage robust infrastructure solutions ensuring reliability and scalability of critical systems. The role involves leading incident management during disruptions and developing scripts to automate tasks, enhancing operational efficiency.

The ideal candidate should have proven experience in managing highly-available systems and a solid understanding of monitoring tools. Ciena values diversity and promotes a respectful work environment.