Associate Manager, App Support Engineer – Hybrid (AWS/SRE)

Accenture México; Monterrey; Híbrido; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Accenture México is seeking an experienced Application Support Engineer to ensure reliability of enterprise applications. You will support and maintain applications on hybrid environments (AWS, OpenShift) and collaborate with cross-functional teams to improve stability and performance.

The role requires 11 years of experience, advanced English, and strong automation skills with Python, Shell, and Ansible. Hybrid work model in Monterrey, Nuevo León, Mexico.

Formación

• 11 years of experience in application support or related roles.
• Advanced English proficiency (required).
• Hybrid work model with Monterrey, Nuevo León, Mexico as location.
• Experience with cloud environments (AWS/OpenShift) and automation tooling.

Responsabilidades

• Identify, analyze, and resolve issues across critical business applications.
• Collaborate with cross-functional teams to ensure stability and performance.
• Troubleshoot and resolve application-related issues for developers.
• Maintain applications on hybrid environments including AWS, OpenShift, and Private Cloud.
• Configure and manage WebLogic, Tomcat, Apache HTTP Server, and SSL/TLS certificates.
• Develop and maintain shell scripts and automation using Python, Shell, and Ansible.
• Script and deploy Java/J2EE apps using CI/CD tools like CloudBees (ElectricFlow).
• Apply SRE principles to improve reliability and operational excellence.

Conocimientos

AWS

OpenShift

Splunk

Prometheus

Oracle WebLogic

Apache Tomcat

Apache HTTP Server

Linux

Python

Ansible

Herramientas

CloudBees (ElectricFlow)

F5 Load Balancer

Kubernetes

Kong API Gateway

IBM MQ

Oracle Database

Snowflake

Ping Identity

Descripción del empleo

Accenture México is seeking an experienced Application Support Engineer to ensure reliability of enterprise applications. You will support and maintain applications on hybrid environments (AWS, OpenShift) and collaborate with cross-functional teams to improve stability and performance.

The role requires 11 years of experience, advanced English, and strong automation skills with Python, Shell, and Ansible. Hybrid work model in Monterrey, Nuevo León, Mexico.