Application Support Consultant

ADP; México; A distancia; MXN 500.000 - 900.000; Jornada completa

Descripción de la vacante

ADP is hiring a GlobalView Application Support Consultant in Mexico to provide second‑level post‑live support for SAP Payroll/HR solutions, including configuration, testing and documentation.

You will prepare functional specs and change control requests, lead complex issue resolution, and consult with clients to optimize their deployments. Strong communication and mentoring skills are required.

Formación

• 3-5 years directly related experience in SAP Payroll/HR environments.
• Experience with Enterprise/Personnel structure, payorll configuration, rules and schemas.
• Knowledge of Employee Self Service/Portal is a plus.

Responsabilidades

• Provide 2nd level post-live issue resolution within SLA timelines, including investigation, solution identification, configuration, testing and documentation.
• Prepare functional specs and change control requests with design and configuration details; lead change processes.
• Provide consulting to clients and guidance on complex SAP solutions; develop lifecycle mini-projects.
• Manage client communications and ticket resolution via CRM; coordinate with Product Manager on feature gaps.

Conocimientos

SAP Payroll/HR

Post-live support

CRM

Client communication

Team leadership

Herramientas

SAP Notes

CRM systems

Descripción del empleo

ADP is hiring a GlobalView Application Support Consultant

Job Responsibilities:

• Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation.
• Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex
• Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex.
• Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
• Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required
• Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.
• Identify, manage and test SAP Note application as an Advanced Correction.
• Create and send Customer messages to SAP to request support and corrections
• Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
• Provide mentoring support and guidance to other consultants on areas of expertise
• Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team.
• Performs other related duties as assigned.

Technology Specific Job Requirements:

• SAP Payroll/HR application expereince - including Enterprise/Personnel structure, payorll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration
• Excellent Understanding of Payroll Processing Methodology
• Understanding of Employee Self Service/Portal.

Experience :

• 3-5 Years of Directly Related Experience.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.