Técnico De Prueba Ii

Benchmark Electronics Inc; México; A distancia; MXN 167.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Trabajo remoto

Desarrollo profesional

Descripción de la vacante

Benchmark Electronics Inc busca un Representante de Servicio al Cliente Remoto - Soporte Técnico para unirse a su equipo totalmente remoto en México. El candidato brindará asistencia técnica de alta calidad y soporte al usuario de soluciones software, comunicando de forma clara y proactiva.

Se valoran habilidades de resolución de problemas, experiencia en soporte de software y capacidad para trabajar desde un home office.

Formación

• Experiencia previa en soporte técnico o servicio al cliente, preferiblemente con productos de software.
• Buena comprensión de técnicas generales de resolución de problemas de software.
• Comunicación verbal y escrita excelente en español.

Responsabilidades

• Proporcionar soporte técnico a clientes por teléfono, correo electrónico y chat.
• Diagnosticar y resolver problemas relacionados con el software de manera eficiente.
• Guiar a los clientes a través de características del producto y pasos de solución de problemas.
• Escalar problemas complejos al soporte de nivel superior o a equipos de ingeniería.
• Mantener registros detallados de interacciones y problemas técnicos.
• Contribuir al desarrollo y mantenimiento de una base de conocimientos.
• Identificar tendencias de problemas y feedback para mejoras del producto.
• Garantizar la satisfacción del cliente con soluciones oportunas y precisas.
• Cumplir con acuerdos de nivel de servicio (SLA) y políticas de soporte.

Conocimientos

Comunicación efectiva

Soporte técnico

Resolución de problemas

Trabajo remoto

Empatía

Educación

Diploma de educación secundaria

Herramientas

Helpdesk software

Remote support tools

Descripción del empleo

Our client is seeking a skilled and empathetic Representante de Servicio al Cliente Remoto - Soporte Técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience. This is an excellent opportunity for a technically adept individual residing anywhere in Mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

About the Role

Our client is seeking a skilled and empathetic Representante de Servicio al Cliente Remoto - Soporte Técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience. This is an excellent opportunity for a technically adept individual residing anywhere in Mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

Key Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software-related issues efficiently and effectively.
• Guide customers through product features, troubleshooting steps, and best practices.
• Escalate complex technical problems to higher-level support or engineering teams.
• Maintain accurate and detailed records of customer interactions and technical issues.
• Contribute to the development and maintenance of a comprehensive knowledge base.
• Proactively identify trends in customer issues and provide feedback for product improvement.
• Ensure customer satisfaction by delivering timely and accurate resolutions.
• Adhere to service level agreements (SLAs) and company support policies.
• Collaborate with team members to share knowledge and improve support processes.

Requirements

• Proven experience in technical support or customer service role, preferably with software products.
• Strong understanding of common software troubleshooting techniques.
• Excellent verbal and written communication skills in Spanish.
• Proficiency in using helpdesk software and remote support tools.
• Ability to explain technical concepts clearly to non-technical users.
• Self-motivated, organized, and capable of working independently in a remote environment.
• High school diploma or equivalent; technical certifications are a significant plus.
• A dedicated home office setup with reliable high-speed internet.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.

Benefits

Our client offers a competitive salary, comprehensive health and wellness benefits, and continuous opportunities for professional development and training. Enjoy the unparalleled flexibility and work-life balance that comes with a fully remote position. You'll be part of a collaborative and supportive team culture