Banamex Analista Junior de Estrategia Comercial

Citibank (Switzerland) AG; Ciudad de México; Híbrido; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Banamex busca un Analista Junior de Estrategia Comercial para apoyar las operaciones y gestionar contenidos de ayuda e contenido relacionado. Colaborarás con equipos de operaciones y gestión de relaciones para asegurar un servicio de calidad en un entorno híbrido en Ciudad de México.

Se requiere Licenciatura, experiencia 0–2 años, y manejo de Excel; tendrás contacto con clientes internos y externos, con foco en indicadores y mejoras de procesos.

Formación

• 0–2 años de experiencia relevante.
• Dominio de Microsoft Office.
• Capacidad para trabajar bajo presión y cumplir plazos.
• Motivado y orientado a los detalles.
• Organización y gestión del tiempo demostradas.
• Habilidades de resolución de problemas y toma de decisiones.
• Comunicación escrita y verbal clara y concisa.

Responsabilidades

• Proporcionar soporte operativo a la Estrategia Comercial.
• Gestión de actualizaciones y cambios solicitados.
• Actuar como enlace entre operaciones, gerentes de relación y clientes.
• Mantener y actualizar contenidos de ayuda y soluciones relacionadas.
• Asegurar el cumplimiento de controles de proceso del equipo.

Conocimientos

Microsoft Office

Trabajar bajo presión

Gestión del tiempo

Resolución de problemas

Habilidades de comunicación

Educación

Licenciatura universitaria o equivalente

Licenciatura concluida

Excel intermedio-avanzado (Tablas dinámicas, dashboards)

Experiencia gestionando proyectos

Manejo de indicadores

Herramientas

Excel intermedio-Avanzado

Descripción del empleo

## Banamex Analista Junior de Estrategia ComercialApply: Hybrid: Ciudad De Mexico Distrito Federal Mexico: Full time: Posted Today: End Date: October 1, 2026 (5 days left to apply): 26996090The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:*** Update help content used by Knowledge Hub end users to service client inquires, as needed* Execute work assigned, including annual review certification and change requests* Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval* Conduct needs assessment and update content or develop content related solutions according to business requirements* Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes* Monitor work progression ensuring completion of assignments by requested due date* Ensure consistent application of team process controls* Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** 0-2 years relevant experience* Proficient in Microsoft Office* Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements* Self-motivated and detail oriented* Proven organization and time management skills* Demonstrated problem-solving and decision-making skills* Consistently demonstrates clear and concise written and verbal communication skills**Education:*** Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.* Licenciatura concluida (indispensable)* Manejo de excel intermedio-avanzado indispensable (Tablas dinámicas, dashboards, manejo de base de datos, etc)* Procesos internos de sucursal (preferentemente)* Experiencia gestionando proyectos* Manejo de indicadores