Analista Júnior de Operações e Estratégia Comercial

Citigroup Inc.; Ciudad de México; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Citigroup Inc. is seeking an Ops Sup Analyst 2 to provide operations support across documentation, account maintenance, imaging, and opening new accounts in coordination with the Core Team.

The role acts as a liaison between operations staff, relationship managers, project managers, custodians, and clients, ensuring day-to-day services align with Citi's operations framework. The successful candidate will handle responsibilities such as updating help content, processing change requests,

Formación

• Bachelor’s degree or equivalent experience required.
• 0–2 years relevant experience preferred but not required.
• Proficient in Microsoft Office and strong written/verbal communication skills.

Responsabilidades

• Update help content used by Knowledge Hub end users to service client inquiries as needed.
• Execute work assigned, including annual review certification and change requests.
• Serve as liaison to business for work assignments by asking questions, following up on open items and content approval.
• Conduct needs assessment and update content or develop solutions per business requirements.
• Research and seek solutions to inquiries on help content and related items including policy gaps.
• Monitor progress ensuring completion by due date and maintain process controls.
• Ensure consistent application of team process controls.
• Deliver exceptional client experience and uphold Citi's risk and ethical standards.

Conocimientos

Attention to detail

Time management

Communication

Problem solving

Educación

Bachelor’s degree/University degree or equivalent experience

Herramientas

Microsoft Office

Descripción del empleo

Citigroup Inc. is seeking an Ops Sup Analyst 2 to provide operations support across documentation, account maintenance, imaging, and opening new accounts in coordination with the Core Team.

The role acts as a liaison between operations staff, relationship managers, project managers, custodians, and clients, ensuring day-to-day services align with Citi's operations framework. The successful candidate will handle responsibilities such as updating help content, processing change requests,