AMS OpenText Support Consultant – Administration & Operations

Qellus, LLC; México; A distancia; MXN 1.019.000 - 1.358.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Retirement Planning

Bonus Program

Professional Development

Cell phone reimbursement

Descripción de la vacante

Qellus, LLC is seeking an experienced AMS OpenText Support Consultant to provide administrative and operational support remotely in Mexico. The role emphasizes maintaining the stability and security of OpenText Content Server and managing user and role administration.

Responsibilities include troubleshooting incidents, supporting configuration changes, and ensuring compliance with governance requirements. Candidates should have extensive experience with OpenText solutions and knowledge of

Formación

• 8–12+ years of experience supporting enterprise ECM platforms.
• 5+ years of hands-on OpenText Content Server AMS/support experience.
• Experience working in managed services environments with ticketing systems.

Responsabilidades

• Perform day-to-day OpenText Content Server administration.
• Manage categories, attributes, and metadata updates.
• Support incident management within SLAs.

Conocimientos

Enterprise ECM support

OpenText Content Server support

Incident management

User administration

Authentication/SSO knowledge

Collaboration with infrastructure

Herramientas

Ticketing systems

OpenText Archive Center

Descripción del empleo

AMS OpenText Support Consultant – Administration & Operations

Department: Delivery

Employment Type: Full Time

Location: Mexico Remote

Reporting To: Director of Delivery

Description

We are seeking an experienced AMS OpenText Support Consultant to provide day-to-day administrative, operational, and L2/L3 support for OpenText Content Server and related ECM components. This role focuses on platform stability, user and security administration, job monitoring, issue resolution, and operational governance, ensuring the OpenText environment remains secure, performant, and compliant in a production setting.

Key Responsibilities

• Perform day-to-day OpenText Content Server administration, including:
  • user, group, and role management
  • permission and inheritance configuration
  • workspace, folder, and object administration
• Manage categories, attributes, and metadata updates as part of operational support.
• Support configuration changes under change-management control.
• Monitor and manage Content Server background jobs, queues, and scheduled tasks.
• Identify and resolve job failures, backlogs, and performance issues.
• Coordinate restarts and maintenance activities as per operational procedures.
• Handle L2/L3 incidents and service requests in line with SLAs.
• Perform root-cause analysis for recurring issues and implement corrective actions.
• Provide timely communication and updates to stakeholders.
• Provision and de-provision users and groups.
• Troubleshoot access, permission, and visibility issues.
• Support onboarding/offboarding and role-based access changes.
• Analyze Content Server logs and diagnostics to identify issues.
• Support resolution of:
  • login/authentication issues
  • performance degradation
  • configuration inconsistencies
• Coordinate with infrastructure, DB, and network teams as required.
• Support deployment of configuration changes and fixes across environments.
• Assist with patching, upgrades, and post-deployment validation.
• Maintain environment consistency between Dev, QA, and Prod.
• Maintain operational documentation, runbooks, and SOPs.
• Ensure compliance with audit and governance requirements.
• Contribute to continuous improvement initiatives within the AMS framework.

Skills, Knowledge, and Experience

• 8–12+ years of experience supporting enterprise ECM platforms.
• 5+ years of hands‑on OpenText Content Server AMS/support experience.
• Experience working in AMS or managed services environments with ticketing systems and SLAs.
• Experience supporting OpenText Extended ECM (xECM) or SAP‑integrated environments.
• Experience supporting OpenText Archive Center, Core Capture, or VIM.
• Knowledge of authentication/SSO integrations (LDAP, AD, SAML).
• OpenText certifications are a plus.

Benefits

In addition to local statutory benefits, paid time off and holidays, Qellus provides the following for all employees:

• Retirement Planning
• Bonus Program
• Long-Term Incentive Plan
• Commission potential for client referrals
• Professional Development
• Cell phone/Internet Reimbursement