Information Technology Support Analyst

Hartree Partners Mexico; Ciudad de México; Hybrid; MXN 400,000 - 660,000; Full time

Benefits offered by this job

Competitive salary and bonus structure

Flexible working hours

Professional development and training opportunities

Job summary

A global commodities firm is seeking a motivated Support Analyst for its Mexico City office. This role involves providing daily support for business software applications, ensuring smooth operations, and offering application training to end users. Candidates should have a university degree and 2-5+ years of experience in systems support, particularly with ERP systems such as Microsoft D365. The position operates in a hybrid modality, requiring 3 days on-site and 2 work-from-home days each week.

Qualifications

• 2-5+ years experience in systems and applications support, especially ERP Systems.
• Exposure to database, reporting, and process concepts.
• Strong problem solving and analytical skills.

Responsibilities

• Provide daily troubleshooting and end-user problem resolution.
• Assist with system documentation and training materials development.
• Support and maintain application integrations and perform operational checks.
• Coordinate with vendors and internal tech support to troubleshoot and resolve issues.
• Maintain application security (Microsoft D365) and user access according to procedures.
• Document ongoing end-user support issues and build a knowledge base.
• Collaborate with teams to deploy patches, upgrades, enhancements and testing.
• Support and maintain integrations and scheduled tasks, perform daily checks.
• Occasional after-hours and weekend support as needed.

Skills

Troubleshooting skills

Communication skills

Analytical skills

Interpersonal skills

Training

Communication

Time management

Education

University degree in Finance, Business, Computer Science, or equivalent

Tools

Microsoft D365

SAP

Oracle

Job description

Hartree Partners is a leading global merchant commodities firm specializing in energy, commodities and associated industries. Jointly owned by senior management and funds managed by Oaktree Capital Management, LP, Hartree has over 28 years of experience in proprietary trading and principal investments. The firm employs over 4,600 individuals worldwide and in 2025. Hartree expands its global commodities platform into soft commodities through the acquisition of ED&F Man and its subsidiary companies.

Find out more about us by visiting our website at: http://www.hartreepartners.com/

Job Summary

We are seeking a motivated Support Analyst to provide daily support for our business software applications across multiple plants and offices in the USA and Canada. This role is critical in ensuring smooth operations, effective troubleshooting, and user enablement through training and documentation.

Key Responsibilities & Duties

• Provide daily troubleshooting and end-user problem resolution for business software applications (Microsoft D365, custom apps)
• Provide application training to end users for application functionality as required.
• Assist with the development of system documentation and training materials for applicable applications.
• Coordinate with software vendors and internal technology support staff to troubleshoot and resolve application functionality, infrastructure, and performance issues.
• Maintain application security (Microsoft D365) and user access in accordance with established internal procedures and standards.
• Document on-going end user support issues and develop knowledge base of resolutions.
• Work with other teams as necessary to deploy patches, perform system upgrades, application enhancements and application testing.
• Support and maintain application integrations and scheduled tasks, performing daily operational checks as required.
• After hours and weekend support may be periodically required.
• University degree in Finance, Business, Computer Science, or equivalent experience.
• 2-5+ year experience in systems and applications support; ERP Systems (SAP, Oracle, Dynamics (Microsoft D365), etc.) and other Financial or Operational Applications.
• Operational or Finance role within a business environment with a systems foundation.
• Exposure to database, reporting, and process concepts.
• Able to communicate effectively and work with users of varying computer experience.
• Excellent problem solving/analytical skills.
• Ability to work independently and make decisions supported by relevant data.
• Proactively manage one’s time.
• Strong interpersonal skills with the ability to develop relationships with subject matter experts.
• This position will be based in our Mexico City office.
• Hybrid role. 3 days presential and 2 working from home days (per week)

Preferred Requirements

• MS Dynamics AX 2012 and D365 experience
• Experience working in an international or cross-functional team

What’s on offer?

• Competitive salary and bonus structure
• Flexible working hours and remote work options (3 days a week presential modality)
• Professional development and training opportunities