SAP AMS Functional Service Delivery Lead [Mexico]

Hubclub Go; Región Centro; Híbrido; MXN 400.000 - 800.000; Jornada completa

Descripción de la vacante

Hubclub Go is seeking an experienced SAP AMS service manager to act as the primary operational contact for SAP ASM delivery topics across multiple modules in a remote setup.

With 5+ years in SAP AMS and hands-on consulting in SD, MM, PP, EWM, FI-CO, and SuccessFactors, you will drive escalation management, governance, and SLA/KPI compliance to ensure quality and contractual commitments.

Formación

• Requires 5+ years of SAP AMS service management experience.
• Experience as SAP consultant in modules such as Logistics (SD, MM, PP, EWM), FI-CO, and SuccessFactors.
• Must demonstrate delivery governance and SLA/KPI oversight.

Responsabilidades

• Serve as primary point of contact for SAP ASM delivery topics, issues, and concerns.
• Escalate and manage tickets, governance, and operational risks.
• Ensure SLAs and KPIs are met and contractual commitments fulfilled.

Conocimientos

SAP AMS service management

Escalation management

Delivery governance

SLAs & KPIs

Advanced English

Herramientas

SAP modules SD/MM/PP/EWM/FI-CO

SuccessFactors

Descripción del empleo

Functional background (FI, CO, SD, MM, PM, TM, PP)

• Primary Point of Contact: Serves as the main operational contact for SAP ASM Functional regarding all delivery topics, issues, and concerns.
• Escalation Management: Acts as the primary escalation point for tickets, delivery quality, governance, and operational risks.
• Experience Requirement: Requires 5+ years of proven SAP AMS service management experience. At least 5+ years of proven experience as SAP consultant in the modules: Logistics (SD, PP, MM, EWM, etc.), FI-CO, Success Factors, etc.
• Performance Standards: Empowers the delivery team to achieve high quality deliverables while maintaining 100% alignment with SAP AMS process requirements.
• SLA Oversight: Responsible for ensuring all target service levels (SLAs/KPIs) are met and contractual commitments are fulfilled.

ADVANCED ENGLISH

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