Americas Marketplace Ops Lead: Scale & Strategy

Fever; Ciudad de México; Presencial; MXN 1.532.000 - 2.212.000; Jornada completa

Descripción de la vacante

Fever is hiring a Marketplace Operations Regional Manager for Americas to oversee the health, efficiency, and scalability of Fever’s marketplace across North, Central, and South America. You will lead a regional ops team, partner with product, sales, and data teams, and ensure smooth operations as Fever grows.

You will own end‑to‑end operational lifecycle of events, design SOPs, and implement tooling to reduce manual work while driving throughput.

Formación

• 4–7 years of experience in marketplace operations, platform operations, or a closely related field (e-commerce, travel, hospitality, or entertainment strongly preferred).
• Demonstrated experience coordinating or leading a team, even informally.
• Strong process orientation: designing workflows, documenting SOPs, and identifying inefficiencies.
• Comfortable as a “product operations” partner—translating operational reality into product feedback.
• Analytical mindset with data-driven decision making; proficiency in Excel/Sheets; SQL/BI tools a plus.
• Excellent written and verbal communication in English and Spanish.

Responsabilidades

• Lead and develop a small team of marketplace operations specialists across AMER markets.
• Set priorities, run weekly team rituals, ensure balanced workloads and high-quality output.
• Escalate and coordinate resolutions for complex partner or marketplace issues across functions.
• Represent AMER ops in global cross-functional forums and translate regional needs into local execution.
• Own end-to-end operational lifecycle of events on Fever’s platform with the product team in APAC.
• Design, document, and improve SOPs for marketplace workflows; identify automation opportunities.
• Monitor marketplace health metrics (SLAs, error rate) and drive corrective actions.

Conocimientos

Team leadership

Process design

Data-driven troubleshooting

Excel/Sheets

SQL

BI tools

English/Spanish fluency

Herramientas

SQL

Power BI

Descripción del empleo

Fever is hiring a Marketplace Operations Regional Manager for Americas to oversee the health, efficiency, and scalability of Fever’s marketplace across North, Central, and South America. You will lead a regional ops team, partner with product, sales, and data teams, and ensure smooth operations as Fever grows.

You will own end‑to‑end operational lifecycle of events, design SOPs, and implement tooling to reduce manual work while driving throughput.