Americas IT Services Regional Manager - Site & Help Desk

Nouryon; Ciudad de México; Presencial; MXN 1.000.000 - 2.000.000; Jornada completa

Descripción de la vacante

Nouryon seeks an IT Services Regional Manager to lead site support and help desk operations across the Americas from its Mexico City SSC. You will manage a distributed team, ensure SLA compliance, and partner with the India SSC lead to deliver follow-the-sun support for enterprise systems.

You will be based in Mexico City with regular travel across the Americas and a focus on high availability, budget ownership, and stakeholder engagement in a fast-paced global environment.

Formación

• 8+ years in IT support/service operations with senior leadership experience.

Responsabilidades

• Lead regional IT site support and help desk operations across the Americas.

Conocimientos

Team leadership

Stakeholder management

Multi-country leadership

Incident management

Executive presence

Data-driven decisions

Project management

ITIL v4

Educación

Bachelor’s in IT / CS

Master’s degree (plus)

Herramientas

ServiceNow

Jira Service Management

Zendesk

Active Directory

Descripción del empleo

Nouryon seeks an IT Services Regional Manager to lead site support and help desk operations across the Americas from its Mexico City SSC. You will manage a distributed team, ensure SLA compliance, and partner with the India SSC lead to deliver follow-the-sun support for enterprise systems.

You will be based in Mexico City with regular travel across the Americas and a focus on high availability, budget ownership, and stakeholder engagement in a fast-paced global environment.