AI Support Specialist (Hybrid) - 25 Days PTO + OpenAI License

Aimlroles; Ciudad de México; Hybride; MXN 360 000 - 600 000; Plein temps

Avantages offerts par ce poste

Language Classes

OpenAI Premium License

Paid Time Off

Hybrid Work

Résumé du poste

Aimlroles in Mexico City is seeking an AI Special Forces Specialist to be the first line of defense for clients using our AI agents. You will resolve questions, troubleshoot technical problems, and collaborate with CS, Onboarding, Product, and Engineering to ensure timely resolutions.

The role emphasizes fast, clear communication, strong organizational skills, and a passion for technology and AI. You will help maintain high satisfaction with the Darwin AI experience and contribute to ongoing

Qualifications

• Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
• Strong troubleshooting skills and ability to resolve issues efficiently.
• Familiarity with AI behavior, JSON structures, and state machines (training provided).
• Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
• Knowledge of process automation; experience with Zapier is a plus.
• Programming knowledge, especially in Python, is a plus.
• Ability to explain technical concepts clearly to both technical and non-technical audiences
• Highly organized, with the ability to manage multiple support cases at once.
• Strong written and verbal communication skills.
• A customer-first mindset with a genuine desire to help clients succeed.
• A team player with adaptability in fast-paced environments.
• Passion for technology, AI, and continuous learning.

Responsabilités

• Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
• Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
• Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
• Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
• Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
• Identify recurring issues and contribute to internal documentation and FAQs.
• Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
• Audit AI conversations to detect bugs or opportunities for improvement.
• Ensure that all critical feedback and issues are resolved within the SLA.

Connaissances

Customer Support

Troubleshooting

AI configuration

APIs

Zapier

Python

Communication

Organization

Description du poste

Aimlroles in Mexico City is seeking an AI Special Forces Specialist to be the first line of defense for clients using our AI agents. You will resolve questions, troubleshoot technical problems, and collaborate with CS, Onboarding, Product, and Engineering to ensure timely resolutions.

The role emphasizes fast, clear communication, strong organizational skills, and a passion for technology and AI. You will help maintain high satisfaction with the Darwin AI experience and contribute to ongoing