AI Operations Executive (Overnight Shift)

Darwin AI; Ciudad de México; On-site; MXN 350,000 - 450,000; Full time

Benefits offered by this job

Language Classes

OpenAI Premium License

Paid Time Off

Soft Hybrid Work

Job summary

Darwin AI in Mexico City is seeking an enthusiastic Operations team member to provide exceptional customer service while engaging with technology and AI. You will be responsible for onboarding new accounts, assisting clients with AI tools, and providing technical support.

A strong background in customer experience and communication is essential, along with a passion for technology and process automation. Join us for a soft hybrid work environment, where flexibility meets responsibility!

Qualifications

• Proven experience in Customer Experience or technical support roles.
• Ability to analyze data for customer-oriented decisions.
• Practical experience with JSON management.
• Strong passion for technology, innovation, and AI.

Responsibilities

• Onboard new accounts and follow up with productive clients.
• Assist clients in exploring new use cases and functionalities.
• Provide technical support on AI tools.

Skills

Customer Experience

Technical Support

Data Analysis

Process Automation

Team Collaboration

Communication Skills

Tools

Zapier

Job description

About the Role

We are looking for someone to join our Operations team who not only understands the importance of providing exceptional service but is also interested in technology and AI. This role is ideal for someone who enjoys combining their customer service skills with techniques to build artificial intelligence assistants for our clients.

Responsibilities

• Carry out the onboarding of new accounts received by the team
• Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool
• Provide technical support to clients on the AI built

Requirements

• Proven experience in Customer Experience roles or technical support
• Ability to analyze data and use it in making customer-oriented decisions
• Practical experience in creating and managing JSONs
• Knowledge of process automation, preferably with experience using Zapier
• Ability to work in a team and adapt to dynamic and changing environments
• Strong passion for technology, innovation, and artificial intelligence
• Excellent verbal and written communication skills

Benefits

• Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
• OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
• Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
• Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!