Global Major Incident & ITSM Operations Lead

Levi Strauss & Co.; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Levi Strauss & Co. seeks an experienced Major Incident & IT Service Operations Lead to join our global Command Center. You will drive incident response, change governance, and release readiness across a worldwide technology landscape.

Lead 24/7 operations, coordinate executive communications, and partner with technical teams to improve ServiceNow ITSM, monitoring, dashboards, and resilience. Bachelor's degree required.

Formación

• Bachelor's degree or equivalent experience.
• Experience leading Major Incidents in enterprise environments.
• Strong ITIL-based governance and change management knowledge.

Responsabilidades

• Lead major incident response as part of on-call rotation.
• Coordinate triage calls, communications, and restoration activities.
• Oversee change intake, CAB, and release readiness reviews.
• Drive problem management and RCA to reduce recurring incidents.
• Enhance ServiceNow ITSM, monitoring, dashboards, and executive reports.
• Support Disaster Recovery planning and operational readiness.

Conocimientos

IT Operations

Production Support

Command Center

ITSM

Service Management

Incident Management

Change Management

ITIL

CMDB Management

ServiceNow

Monitoring

Event Management

Executive Communication

Educación

Bachelor's degree

Herramientas

ServiceNow ITSM

CMDB Management

Monitoring Platforms

Event Management Tools

Descripción del empleo

Levi Strauss & Co. seeks an experienced Major Incident & IT Service Operations Lead to join our global Command Center. You will drive incident response, change governance, and release readiness across a worldwide technology landscape.

Lead 24/7 operations, coordinate executive communications, and partner with technical teams to improve ServiceNow ITSM, monitoring, dashboards, and resilience. Bachelor's degree required.