AI Adoption Community Manager

Biopharma Careers; Ciudad de México; Híbrido; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Novartis is seeking a Manager, Community Adoption in Mexico City, hybrid location. You will build and scale a vibrant self-service AI adoption community across US Commercial, engaging users through champion networks, office hours, and peer-learning programs.

Reporting to the Director, Self-Service & AI Adoption Lead, you’ll capture feedback, share insights, and help sustain adoption beyond initial deployment within a diverse stakeholder base.

Formación

• Bachelor’s degree in a related field is required.
• 4+ years in community management, customer success, or digital adoption.
• Fluency in English; ability to engage diverse stakeholders.

Responsabilidades

• Build and scale AI adoption communities and champion networks.
• Drive engagement via office hours, peer learning, and events.
• Capture feedback and share insights with product and enablement teams.
• Maintain knowledge assets, FAQs, and content calendars.
• Facilitate discussions to enable peer support and collaboration.
• Track participation and adoption trends for continuous improvement.
• Identify issues and recommend UX/value improvements.

Conocimientos

Community management

Change management

Stakeholder engagement

Facilitation

Communication

Learning operations

Digital adoption

Project coordination

Educación

Bachelor's degree in Business / Organizational Development / Learning / Communications / Healthcare / Digital Technologies

Herramientas

Teams

SharePoint

Online communities platform

Descripción del empleo

Novartis is seeking a Manager, Community Adoption in Mexico City, hybrid location. You will build and scale a vibrant self-service AI adoption community across US Commercial, engaging users through champion networks, office hours, and peer-learning programs.

Reporting to the Director, Self-Service & AI Adoption Lead, you’ll capture feedback, share insights, and help sustain adoption beyond initial deployment within a diverse stakeholder base.