AI Enablement Architect & Playbook Lead

Healthcare Businesswomen’s Association; Veracruz; Híbrido; MXN 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Novartis is seeking a Manager, Enablement Architect - Playbook in Mexico City to develop scalable AI adoption assets and practical enablement resources for business teams. You will craft playbooks, toolkits, and templates that enable self-service AI adoption in a compliant and user-friendly way.

The role blends instructional design, change enablement, and user-centered content, requiring collaboration with Legal, P&O, Responsible AI, and other stakeholders to ensure governance and successful

Formación

• Bachelor’s degree in Business, Organizational Development, Communications, Learning, Digital Technologies, UX Design, Healthcare, or a related field.
• 4+ years of experience in enablement, instructional design, change management, digital adoption, knowledge management, transformation, or capability building.
• Proven experience developing playbooks, toolkits, job aids, training materials, or knowledge repositories for enterprise users.
• Excellent writing, communication, and user-centered design skills.
• Strong ability to simplify complex concepts into practical and actionable guidance.
• Experience collaborating across multiple stakeholder groups in matrixed environments.
• Knowledge of change management and adult learning principles.
• Fluency in English required.
• Experience supporting AI adoption, digital transformation, or enterprise productivity initiatives.
• Familiarity with Responsible AI, prompt engineering, and low-code/no-code technologies.
• Experience designing enablement programs within large multinational organizations.
• Exposure to SharePoint, Teams, digital adoption platforms, and champion community models.
• Experience with Microsoft Copilot, Power Platform, AI solutions, knowledge management platforms, or digital enablement programs preferred.
• Pharmaceutical, healthcare, or other highly regulated industry experience is highly desirable.

Responsabilidades

• Develop reusable AI adoption playbooks, workflow guides, prompt libraries, readiness checklists, and enablement toolkits.
• Design practical learning experiences that help users experiment with approved AI solutions in safe and controlled environments.
• Ensure enablement materials remain compliant with organizational, legal, privacy, security, and Responsible AI standards.
• Collaborate with DDIT, Legal, P&O, Responsible AI, and business stakeholders to incorporate governance requirements into adoption materials.
• Create manager and champion resources that support sustainable behavior change and user adoption.
• Maintain content standards, taxonomy structures, update cycles, and governance processes.
• Gather user feedback and identify opportunities to improve self-service experiences and adoption effectiveness.
• Monitor asset usage, adoption trends, and support needs to continuously enhance enablement content.

Conocimientos

Instructional design

Change management

Communication

User-centered design

English fluency

Digital adoption

Stakeholder management

Educación

Bachelor's degree in Business/ related field

Herramientas

SharePoint

Teams

Power Platform

DAPs

AI tools

Descripción del empleo

Novartis is seeking a Manager, Enablement Architect - Playbook in Mexico City to develop scalable AI adoption assets and practical enablement resources for business teams. You will craft playbooks, toolkits, and templates that enable self-service AI adoption in a compliant and user-friendly way.

The role blends instructional design, change enablement, and user-centered content, requiring collaboration with Legal, P&O, Responsible AI, and other stakeholders to ensure governance and successful