AI Adoption Community Lead

Novartis; Guamúchil; Híbrido; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Novartis in Mexico City invites a Manager, Community Adoption to build and scale a self‑service AI adoption community across US Commercial. You will lead engagement programs, champion networks, and office hours while collecting feedback to improve adoption and value realization.

The role requires 4+ years in community management or related fields, strong facilitation and writing skills, and fluency in English. Hybrid work and relocation support details are provided in the posting.

Formación

• Bachelor’s degree in Business, Organizational Development, Learning, Communications, Healthcare, Digital Technologies, or a related field.
• 4+ years of experience in community management, change management, customer success, communications, learning operations, business operations, or digital adoption.
• Strong facilitation, communication, writing, and stakeholder engagement skills.
• Experience managing Teams, SharePoint, online communities, user groups, or learning networks.
• Ability to influence without authority and foster engagement across diverse stakeholder groups.
• Strong project coordination and organizational capabilities.
• Experience leveraging data and user feedback to improve adoption outcomes.
• Fluency in English required.
• Experience with AI tools, digital transformation initiatives, pharma, healthcare, or champion networks preferred.

Responsabilidades

• Build and manage AI user communities, champion networks, office hours, and peer-learning forums.
• Promote adoption through engagement campaigns, events, and community activation initiatives.
• Capture user feedback, adoption barriers, success stories, and use cases, sharing insights with product and enablement teams.
• Maintain community channels, FAQs, knowledge assets, and content calendars.
• Facilitate discussions that encourage peer support, collaboration, and continuous learning.
• Track community participation, engagement metrics, and adoption trends.
• Support champion development and empower local advocates to drive ongoing adoption.
• Identify recurring issues and recommend improvements to enhance user experience and value realization.

Conocimientos

Facilitation

Communication

Writing

Stakeholder engagement

Influence without authority

Project coordination

Organizational skills

Data-driven decisions

Educación

Bachelor’s degree in Business, Organizational Development, Learning, Communications, Healthcare, Digital Technologies, or related field

Herramientas

Microsoft Teams

SharePoint

Online communities

User groups

Learning networks

Descripción del empleo

Novartis in Mexico City invites a Manager, Community Adoption to build and scale a self‑service AI adoption community across US Commercial. You will lead engagement programs, champion networks, and office hours while collecting feedback to improve adoption and value realization.

The role requires 4+ years in community management or related fields, strong facilitation and writing skills, and fluency in English. Hybrid work and relocation support details are provided in the posting.