Agriculture Tech Support & ERP Liaison

Netafim; Culiacán; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Netafim seeks a customer-focused professional to deliver high service levels to customers in a fast-paced setting and to coordinate with Sales, Logistics, and Marketing. The role involves handling orders, resolving product and logistics issues, and building strong customer relationships.

The candidate should have a 4-year degree, at least 3 years in customer service, and experience with ERP and irrigation technologies.

Formación

• 4-year degree or equivalent related experience desirable.
• Minimum 3 years of customer service or industry experience.
• Irrigation or related technology experience is highly desirable.
• Fluent English required; Spanish is an advantage.

Responsabilidades

• Provide high service levels to customers and foster lasting partnerships in a fast-paced, detail-oriented environment.
• Proactively solve problems for product, logistics, and service needs.
• Create customer relationships through phone and email support.
• Enter and manage orders and returns accurately in ERP.
• Convey technical product and logistics information.
• Manage improvement opportunities in ERP.
• Provide Voice of Customer feedback.
• Build cross-functional relationships.
• Coordinate sales strategies with Sales and Marketing.
• Commit to ongoing development and projects.

Conocimientos

English fluency

Relationship-building

Communication

Active listening

Problem-solving

Technical aptitude

Spanish language (advantage)

Educación

4-year degree

Herramientas

ERP

MS Office

Descripción del empleo

Netafim seeks a customer-focused professional to deliver high service levels to customers in a fast-paced setting and to coordinate with Sales, Logistics, and Marketing. The role involves handling orders, resolving product and logistics issues, and building strong customer relationships.

The candidate should have a 4-year degree, at least 3 years in customer service, and experience with ERP and irrigation technologies.