Customer Service Representative

Netafim; Culiacán; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Netafim seeks a customer-focused professional to deliver high service levels to customers in a fast-paced setting and to coordinate with Sales, Logistics, and Marketing. The role involves handling orders, resolving product and logistics issues, and building strong customer relationships.

The candidate should have a 4-year degree, at least 3 years in customer service, and experience with ERP and irrigation technologies.

Formación

• 4-year degree or equivalent related experience desirable.
• Minimum 3 years of customer service or industry experience.
• Irrigation or related technology experience is highly desirable.
• Fluent English required; Spanish is an advantage.

Responsabilidades

• Provide high service levels to customers and foster lasting partnerships in a fast-paced, detail-oriented environment.
• Proactively solve problems for product, logistics, and service needs.
• Create customer relationships through phone and email support.
• Enter and manage orders and returns accurately in ERP.
• Convey technical product and logistics information.
• Manage improvement opportunities in ERP.
• Provide Voice of Customer feedback.
• Build cross-functional relationships.
• Coordinate sales strategies with Sales and Marketing.
• Commit to ongoing development and projects.

Conocimientos

English fluency

Relationship-building

Communication

Active listening

Problem-solving

Technical aptitude

Spanish language (advantage)

Educación

4-year degree

Herramientas

ERP

MS Office

Descripción del empleo

About Netafim:

At Netafim, we work side by side with millions of farmers and communities around the world to address one of agriculture’s most pressing challenges: how to produce more food with fewer resources in an increasingly unpredictable environment. For more than 60 years, Netafim has been a global leader in precision irrigation, powered by people working across teams and geographies to bring together agronomy, engineering, data, and innovation.

Together, we help improve decision-making in the field and drive better outcomes across crops and climates — turning complexity into clarity and making agriculture more precise, efficient, and sustainable to enable farmers to grow more with less.

About Orbia:

Orbia Advance Corporation is a company driven by a shared purpose: to advance life around the world. Orbia operates in the Polymer Solutions, Building & Infrastructure (Wavin), Precision Agriculture (Netafim), Connectivity Solutions (Dura-Line) and Fluor & Energy Materials sectors. The five Orbia business groups have a collective focus on ensuring food and water security, expanding information access and connectivity, and advancing decarbonization and the energy transition with basic and advanced materials, specialty products, and innovative solutions. Orbia has a global team of over 22,000 employees, commercial activities in more than 100 countries and operations in over 50, with a strong U.S. manufacturing presence and headquarters in Boston, Mexico City, Amsterdam, and Tel Aviv. The company generated $7.6 billion in revenue in 2025. To learn more, visit: orbia.com

Key Responsibilities:

• Provide high service levels to customers and foster lasting partnerships in a fast-paced, detail-oriented environment.
• Proactively solve problems for product, logistics, and service needs.
• Create customer relationships through phone and email support.
• Enter and manage orders and returns accurately in ERP.
• Convey technical product and logistics information.
• Manage improvement opportunities in ERP.
• Provide Voice of Customer feedback.
• Build cross-functional relationships.
• Participate in potential customer visits and trade shows.
• Coordinate sales strategies with Sales and Marketing.
• Commit to ongoing development and projects.

Requirements:

• Technical capacity to represent the product line, applications, and performance.
• Ability to work strategically with outside sales to support team-selling growth.
• 4-year degree or equivalent related experience desirable.
• Minimum 3 years of customer service or industry experience.
• Irrigation or related technology experience is highly desirable.
• Fluent English required; Spanish is an advantage.
• Service aptitude, relationship-building skills, MS Office proficiency, multi-tasking, active listening, business communication, problem-solving, and technical aptitude.
• Traits: focused activity, results orientation, accountability, communication, judgment, and ethics.

Our Offer:

We welcome purpose-driven dreamers, doers, and builders, recognizing that it takes difference to make a difference. If you’re ready to bring your skills, talents, and perspective to moving your career, the company, people, and the planet forward, we’d like to hear from you.

We believe that every voice matters; every community deserves respect; and every challenge is an opportunity and united by empathy, we are stronger for our different perspectives. We are dedicated to building a more diverse, inclusive, and equitable workplace that supports the needs of all our employees regardless of their role, location, identity, and background.