Aerospace Customer Success & Services Lead

Airbus SE; Ciudad de México; On-site; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Permanent contract

On-site work model

Continuous and specific training for I

Mobility programs with international•

Job summary

Airbus Helicopters Mexico seeks a Customer Support Manager to act as the primary customer contact for Support & Services, ensuring satisfaction and driving continuous improvement to maximize fleet availability. You will lead cross-functional coordination, build the customer strategy, and monitor performance across the customer portfolio.

The role emphasizes stakeholder engagement, process improvement, and close collaboration with front office teams, Salesforce CRM usage, and on-site operations

Qualifications

• S1: Engineering or business degree required.
• S2: High level English proficiency.
• S3: Minimum 2 years in customer service.
• S4: Strong communication, conflict management and teamwork.

Responsibilities

• Coordinate cross-functional support to deliver fast, suitable solutions.
• Define action plans to address customer concerns and dissatisfaction.
• Capture customer feedback and relay context to internal teams.
• Foster customer satisfaction and trust to enable business growth.
• Contribute to customer satisfaction roadmap and strategy; organize regular meetings.
• Listen to priorities and gather requirements for strategy.
• Provide key information on Support & Services to customers.

Skills

English Proficiency

Customer Service Experience

Communication

Conflict Management

Teamwork

Education

Engineering or Business Degree

Tools

Google Sheets

Google Docs

Google Slides

Google Forms

Job description

Airbus Helicopters Mexico seeks a Customer Support Manager to act as the primary customer contact for Support & Services, ensuring satisfaction and driving continuous improvement to maximize fleet availability. You will lead cross-functional coordination, build the customer strategy, and monitor performance across the customer portfolio.

The role emphasizes stakeholder engagement, process improvement, and close collaboration with front office teams, Salesforce CRM usage, and on-site operations