Global Customer Support Manager — Strategy & Satisfaction

Airbus Helicopters; Ciudad de México; On-site; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Permanent contract

On-site work model

Professional development opportunities

Mobility programs

Medical and life insurance

Food vouchers

Transportation allowance

Job summary

Airbus Helicopters Mexico operates a key commercial and operational hub in Mexico City, delivering end-to-end support for helicopter fleets across Mexico, Central America, and the Caribbean. The role focuses on coordinating service delivery, driving customer satisfaction, and leveraging Salesforce CRM insights to inform strategy and improvements.

The position is based on-site in Mexico City with permanent staff contracts and opportunities for professional development within a leading

Qualifications

• Degree in Engineering or Business.
• English Proficiency.
• 2 years of Customer Service Experience.
• Soft skills: communication, customer service, conflict management and teamwork.

Responsibilities

• Coordinate support disciplines to provide fast, suitable solutions for customer needs.
• Establish and monitor action plans to address customer concerns and dissatisfaction.
• Gather customer satisfaction data and relay context to internal teams.
• Develop a customer strategy and satisfaction roadmap aligned with portfolio objectives.
• Organize regular meetings and visits with portfolio customers.
• Monitor and report on support performance in Salesforce CRM.

Skills

Customer service

Communication

Conflict management

Teamwork

Education

Engineering or Business degree

Tools

Google tools (Sheets, Docs, Slides, Forms)

Job description

Airbus Helicopters Mexico operates a key commercial and operational hub in Mexico City, delivering end-to-end support for helicopter fleets across Mexico, Central America, and the Caribbean. The role focuses on coordinating service delivery, driving customer satisfaction, and leveraging Salesforce CRM insights to inform strategy and improvements.

The position is based on-site in Mexico City with permanent staff contracts and opportunities for professional development within a leading