Adoption Success Advisor — SaaS, Data‑Driven, Hybrid

Siemens AG; Ciudad de México; Híbrido; MXN 360.000 - 520.000; Jornada completa

Descripción de la vacante

Siemens Software in Mexico City is seeking an Adoption Support Advisor (ASA) to partner with Sales and maximize value from the Xcelerator portfolio. The role emphasizes data-driven adoption, onboarding support, customer health analysis, and proactive engagement at country level.

You will collaborate with Account teams, TAMs, PSC, and Renewals to deliver executive-ready insights and adoption strategies. Fluency in Spanish and English is required.

Formación

• 3–5 years of experience in Customer Success, SaaS, Technical Account Management, or Enterprise Software.
• Experience with CRM tools (Salesforce preferred) and data analytics platforms.
• Strong analytical, communication, and stakeholder management skills.
• Very strong presentation skill.
• Fluent in Spanish and English.

Responsabilidades

• Build strong relationship with Customer & Country team.
• Drive Business/ customer adoption and business outcome.
• Support customer onboarding, business reviews, adoption planning and build adoption strategies alongside Account teams.
• Analyse product usage, customer health, AI adoption trends and share your analyses.
• Identify customer risks and expansion opportunities using AI-driven insights.
• Provide adoption recommendations to Account Orchestrators, TAMs, PSC and Renewals teams.
• Deliver high quality customer adoption reviews and executive ready insights to Country Sales.
• Collaborate with Sales, Business Analytics and other cross functional teams to drive high adoption rates within the country.

Conocimientos

Customer Success

SaaS

Account Management

Stakeholder management

Communication

Presentation skills

Bilingual Spanish/English

Herramientas

Salesforce

Data analytics platforms

Descripción del empleo

Siemens Software in Mexico City is seeking an Adoption Support Advisor (ASA) to partner with Sales and maximize value from the Xcelerator portfolio. The role emphasizes data-driven adoption, onboarding support, customer health analysis, and proactive engagement at country level.

You will collaborate with Account teams, TAMs, PSC, and Renewals to deliver executive-ready insights and adoption strategies. Fluency in Spanish and English is required.