Adoption & Insights Advisor (Remote)

Siemens Digital Industries Software; Ciudad de México; Híbrido; MXN 520.000 - 700.000; Jornada completa

Descripción de la vacante

Siemens Software in Mexico City seeks an Adoption Support Advisor to maximize value from the Xcelerator portfolio. You will partner with Sales to drive product adoption through data-driven insights, onboarding support, and health analysis at the country level.

The role involves onboarding customers, planning adoption, building adoption strategies, and delivering executive-ready insights to Country Sales. Strong analytics, communication, and presentation skills in Spanish and English are required.

Formación

• 3–5 years of experience in Customer Success, SaaS, Technical Account Management, or Enterprise Software.
• Experience with CRM tools (Salesforce preferred) and data analytics platforms.
• Strong analytical, communication, and stakeholder management skills.
• Very strong presentation skill
• Fluent in Spanish and English.

Responsabilidades

• Build strong relationship with Customer & Country team
• Drive Business/ customer adoption and business outcome.
• Support customer onboarding, business reviews, adoption planning and build adoption strategies alongside Account teams
• Analyse product usage, customer health, AI adoption trends and share your analyses
• Identify customer risks and expansion opportunities using AI-driven insights
• Provide adoption recommendations to Account Orchestrators, TAMs, PSC and Renewals teams.
• Deliver high quality customer adoption reviews and executive ready insights to Country Sales
• Collaborate with Sales, Business Analytics and other cross functional teams to drive high adoption rates within the country.

Conocimientos

Customer success

SaaS

Data analysis

Presentation skills

Stakeholder management

Bilingual (Spanish/English)

Herramientas

Salesforce

Data analytics platforms

Descripción del empleo

Siemens Software in Mexico City seeks an Adoption Support Advisor to maximize value from the Xcelerator portfolio. You will partner with Sales to drive product adoption through data-driven insights, onboarding support, and health analysis at the country level.

The role involves onboarding customers, planning adoption, building adoption strategies, and delivering executive-ready insights to Country Sales. Strong analytics, communication, and presentation skills in Spanish and English are required.