Administrative Auxiliary

PPG Industries; Ciudad de México; On-site; MXN 180,000 - 260,000; Full time

Benefits offered by this job

Quarterly bonus

Major medical insurance

Life insurance

Savings fund

Wellness programs

Development programs

Job summary

PPG Industries in Mexico is seeking an Administrative Assistant to support business processes across commercial and customer service platforms. You will manage customer and store data, assist with user accounts, invoicing, and provide platform guidance while maintaining data integrity and high service standards.

Reporting to the Business Support Manager, this onsite role in Tultitlán requires a proactive approach, collaboration with multiple teams, and adherence to procedures.

Qualifications

• 2+ years of experience providing customer support through telephone and administrative assistance.
• Experience working with CRM platforms; Salesforce experience desirable.
• Experience creating reports, presentations, and business documentation.

Responsibilities

• Manage Axxess and VDT user accounts, including the review and validation of documentation and required forms according to established procedures.
• Review documentation and process customer and store catalog requests, including additions, updates, and deactivations across Mexico.
• Manage contracts, addenda, and customer-related documentation.
• Provide phone support to users regarding the Axxess portal, VDT application, and related administrative processes.
• Assist users by resolving frequently asked questions and providing guidance on platform functionalities and business processes.
• Identify, document, and elevate issues related to the Axxess portal and VDT application to ensure resolution.
• Create reports, presentations, and administrative documentation to support business operations.
• Ensure compliance with established processes, and quality standards while delivering accurate support services.

Skills

Customer support

Administrative support

Education

Bachelor's degree in Information Technology, Business Administration, Engineering, or related field

Tools

Salesforce

Axxess portal

VDT application

Job description

Join us as an Administrative Assistant and help ensure the efficient execution of main business support processes that allow seamless operations across our commercial and customer service platforms. You will support the administration, control, and execution of administrative processes related to customer and store data management, user account creation, invoicing activities, and business system support. Your customer-oriented approach will help ensure process accuracy, data integrity, and excellent service for all partners. As a trusted business support professional, you will collaborate with multiple teams to maintain customer records, manage documentation, support platform users, resolve system-related issues, and ensure compliance with established procedures. Your work will directly help operational efficiency, customer satisfaction, and the successful execution of business processes. You will report to the Business Support Manager. This is an onsite role based in Tultitlán, Estado de México.

In addition to benefits required by law, we offer a quarterly bonus, major medical insurance, life insurance, savings fund, and other wellness and development programs that help our employees excel.

Main Responsibilities

• Manage Axxess and VDT user accounts, including the review and validation of documentation and required forms according to established procedures.
• Review documentation and process customer and store catalog requests, including additions, updates, and deactivations across Mexico.
• Manage contracts, addenda, and customer-related documentation.
• Provide phone support to users regarding the Axxess portal, VDT application, and related administrative processes.
• Assist users by resolving frequently asked questions and providing guidance on platform functionalities and business processes.
• Identify, document, and elevate issues related to the Axxess portal and VDT application to ensure resolution.
• Create reports, presentations, and administrative documentation to support business operations.
• Ensure compliance with established processes, and quality standards while delivering accurate support services.

Qualifications

• Bachelor's Degree in Information Technology, Business Administration, Engineering, or a related field.
• 2+ years of experience providing customer support through telephone and administrative assistance.
• Experience working with CRM platforms; Salesforce experience desirable.
• Experience creating reports, presentations, and business documentation.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD ®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources .

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. P