Onsite Administrative & Data Support Specialist (Mexico)

PPG Industries; Ciudad de México; On-site; MXN 180,000 - 260,000; Full time

Benefits offered by this job

Quarterly bonus

Major medical insurance

Life insurance

Savings fund

Wellness programs

Development programs

Job summary

PPG Industries in Mexico is seeking an Administrative Assistant to support business processes across commercial and customer service platforms. You will manage customer and store data, assist with user accounts, invoicing, and provide platform guidance while maintaining data integrity and high service standards.

Reporting to the Business Support Manager, this onsite role in Tultitlán requires a proactive approach, collaboration with multiple teams, and adherence to procedures.

Qualifications

• 2+ years of experience providing customer support through telephone and administrative assistance.
• Experience working with CRM platforms; Salesforce experience desirable.
• Experience creating reports, presentations, and business documentation.

Responsibilities

• Manage Axxess and VDT user accounts, including the review and validation of documentation and required forms according to established procedures.
• Review documentation and process customer and store catalog requests, including additions, updates, and deactivations across Mexico.
• Manage contracts, addenda, and customer-related documentation.
• Provide phone support to users regarding the Axxess portal, VDT application, and related administrative processes.
• Assist users by resolving frequently asked questions and providing guidance on platform functionalities and business processes.
• Identify, document, and elevate issues related to the Axxess portal and VDT application to ensure resolution.
• Create reports, presentations, and administrative documentation to support business operations.
• Ensure compliance with established processes, and quality standards while delivering accurate support services.

Skills

Customer support

Administrative support

Education

Bachelor's degree in Information Technology, Business Administration, Engineering, or related field

Tools

Salesforce

Axxess portal

VDT application

Job description

PPG Industries in Mexico is seeking an Administrative Assistant to support business processes across commercial and customer service platforms. You will manage customer and store data, assist with user accounts, invoicing, and provide platform guidance while maintaining data integrity and high service standards.

Reporting to the Business Support Manager, this onsite role in Tultitlán requires a proactive approach, collaboration with multiple teams, and adherence to procedures.