Account Supply Chain & Logistics Specialist

Novartis México; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Job summary

Novartis México is seeking an RLT Account Customer Support Associate in Mexico City to ensure seamless flow of materials, data, and orders across the supply chain. You will partner with production sites, suppliers, and customer-facing teams to support planning, logistics, inventory management, and order fulfillment.

The role focuses on reliable product availability, process optimization, and compliance with GxP and regulatory requirements, with opportunities to collaborate across functions and

Qualifications

• Bachelor's degree in Supply Chain, Business Admin, Operations, Logistics, Engineering, Life Sciences, or related field.
• 1+ years of experience in Supply Chain, Customer Operations, Logistics, Planning, Order Management, or related functions.
• Experience in regulated environments such as pharmaceuticals or healthcare is preferred.
• Ability to manage multiple priorities and meet deadlines in a fast-paced setting.

Responsibilities

• Coordinate planning, logistics, inventory management, and order fulfillment activities.
• Collaborate with manufacturing sites and suppliers to ensure supply continuity and service excellence.
• Monitor MRP, analyze exceptions, and mitigate supply risks.
• Support KPI reporting, data analysis, and performance monitoring.
• Ensure compliance with GxP and regulatory requirements.

Skills

Analytical thinking

Stakeholder collaboration

Time management

Communication

Customer focus

Excel proficiency

ERP experience

Fluent English

Education

Bachelor's degree in Supply Chain

Tools

ERP systems

Excel

PowerPoint

Job description

Novartis México is seeking an RLT Account Customer Support Associate in Mexico City to ensure seamless flow of materials, data, and orders across the supply chain. You will partner with production sites, suppliers, and customer-facing teams to support planning, logistics, inventory management, and order fulfillment.

The role focuses on reliable product availability, process optimization, and compliance with GxP and regulatory requirements, with opportunities to collaborate across functions and