Hybrid Supply Chain Account & Customer Support

Novartis AG; Insurgentes; On-site; MXN 420,000 - 540,000; Full time

Job summary

Novartis Farmacéutica S.A. de C.V. in Mexico City, Insurgentes, is seeking an RLT Account Customer Support Associate to ensure smooth flow of materials, data, and orders across the supply chain.

You will collaborate with manufacturing sites, suppliers, and customer-facing teams to support planning, logistics, inventory, and order fulfillment. The role emphasizes compliance with GxP, regulatory requirements, and continuous improvement, while delivering reliable product availability and service

Qualifications

• Bachelor's degree in a related field and 1+ years of supply chain or related experience.
• Experience in regulated environments such as pharmaceuticals or healthcare is preferred.
• Ability to manage multiple priorities and meet deadlines in a fast-paced setting.
• Fluent English; additional languages are a plus.

Responsibilities

• Plan supply chain activities and monitor material availability against production plans.
• Manage logistics, warehouse, and distribution processes with compliance.
• Coordinate intercompany order fulfillment, tracking, and issue resolution.
• Maintain master data accuracy and support KPI reporting and continuous improvement.
• Ensure compliance with GxP, regulatory requirements and company policies.

Skills

Analytical thinking

Problem-solving

Stakeholder collaboration

Organizational skills

Communication

Attention to detail

Customer focus

Education

Bachelor's degree in Supply Chain, Business Administration, Operations, Logistics, Engineering, Life Sciences, or a related field

Tools

Excel

PowerPoint

ERP systems

Job description

Novartis Farmacéutica S.A. de C.V. in Mexico City, Insurgentes, is seeking an RLT Account Customer Support Associate to ensure smooth flow of materials, data, and orders across the supply chain.

You will collaborate with manufacturing sites, suppliers, and customer-facing teams to support planning, logistics, inventory, and order fulfillment. The role emphasizes compliance with GxP, regulatory requirements, and continuous improvement, while delivering reliable product availability and service