Account Manager - Vendor Hub, RO&I

Amazon Inc.; Ciudad de México; On-site; MXN 450,000 - 680,000; Full time

Job summary

Amazon Mexico team is looking for a data driven, customer-obsessed, hands on and creative candidate to join our Vendor Hub Program team. As Account Manager, you'll work with selected vendors to help drive growth and help deliver a best-in-class customer experience on amazon.com.mx, while facilitating great business relationships with some of Amazon's highest visibility brands.

You will analyze performance, create monthly reports, lead vendor meetings, and identify process improvements to boost

Qualifications

• 2+ years of sales or account management experience.
• 2+ years of digital advertising and client-facing roles experience.
• Experience with Excel.
• Speak, write, and read fluently in English.

Responsibilities

• Look after a brand’s product portfolio and improve customer experience.
• Create detailed monthly performance reports and present findings.
• Lead presentations and planning sessions with vendors and be the main contact.
• Identify inefficiencies and propose process improvements for growth.

Skills

Analytical skills

Relationship management

Organizational skills

Communication skills

English fluency

Education

Bachelor's degree or equivalent

Tools

Excel

Job description

Amazon Mexico team is looking for a data driven, customer-obsessed, hands on and creative candidate to join our Vendor Hub Program team. As Account Manager, you'll work with selected vendors to help drive growth and help deliver a best-in-class customer experience on amazon.com.mx, while facilitating great business relationships with some of Amazon's highest visibility brands.

Key job responsibilities

You'll be responsible for looking after a brand’s product portfolio, contributing to improvements in the user experience for customers and creating detailed monthly reports on performance. You'll lead presentations and planning sessions with vendors and act as the main point of contact for them.

You will also provide support to drive category growth through detailed analysis of business inefficiencies and identifying solutions; proposing changes to operational processes; driving a high standard in customer satisfaction; ensuring high-quality product detail pages; and making recommendations for effective marketing campaigns.

To achieve success in this role, you will have strong analytical skills as well as relationship management and organizational skills. You will also be comfortable picking up new technologies. You'll be an analytics expert, identifying problem areas and then creating plans to find resolutions, with the ability to pick up new skills quickly. You'll have strong communication skills and a proven track record of building positive working relationships.

Account Manager core functions

• Online marketing: improving product page data, developing marketing and merchandising plans, improving customer experience onsite, helping generating traffic and sales
• Vendor management: help growing selection of products to sell on Amazon, onboarding new vendors, identifying and resolving pricing issues
• In-stock management: tracking purchase orders, investigating late deliveries, resolving order rejections, working with vendors on PO automation.

About the team

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn’t listed, please contact your Recruiting Partner.

Qualifications

• 2+ years of sales or account management experience
• 2+ years of digital advertising and client facing roles experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers
• Bachelor's degree or equivalent
• Speak, write, and read fluently in English, and have the ability to take direction in English

Additional Experience

• Experience analyzing key open issues and resolution metrics for each of the managed accounts
• Experience in relationship management within technology, start-ups, or SaaS Platforms