Account Manager: Vendor Growth & Customer Experience

Amazon Inc.; Ciudad de México; On-site; MXN 480,000 - 720,000; Full time

Job summary

Amazon Mexico is seeking a data-driven, customer-obsessed Account Manager to collaborate with selected vendors, drive growth, and deliver a best-in-class customer experience on amazon.com.mx. You will manage vendor relationships, optimize product pages, and provide detailed performance reports.

You will also drive category growth through data analysis, support online marketing and in-stock management, and collaborate to resolve pricing issues.

Qualifications

• 2+ years of sales or account management experience.
• 2+ years of digital advertising and client facing roles experience.
• Experience with Excel.
• Experience analyzing data and best practices to assess performance drivers.
• Bachelor's degree or equivalent.
• Speak, write, and read fluently in English.

Responsibilities

• Oversee a brand's product portfolio and improve the customer experience; create monthly performance reports and lead vendor presentations.
• Lead vendor management tasks: onboarding new vendors, improve product pages, address pricing issues.
• Support category growth through analysis, optimize marketing campaigns, and ensure stock availability and timely deliveries.

Skills

Sales & Account Mgmt

Digital Advertising

Data Analysis

English fluency

Education

Bachelor's degree or equivalent

Tools

Excel

Job description

Amazon Mexico is seeking a data-driven, customer-obsessed Account Manager to collaborate with selected vendors, drive growth, and deliver a best-in-class customer experience on amazon.com.mx. You will manage vendor relationships, optimize product pages, and provide detailed performance reports.

You will also drive category growth through data analysis, support online marketing and in-stock management, and collaborate to resolve pricing issues.