Account Manager, Global Supply Chain Solutions

Conectiv Supply Chain Solutions, Inc.; Región Centro; On-site; MXN 1,117,000 - 1,676,000; Full time

Job summary

Conectiv Supply Chain Solutions, Inc. is seeking an Account Manager to support and grow relationships with optical disc/games customers, including independent publishers and distributors.

You will act as the primary liaison between our company and clients, ensuring smooth production workflows, timely communication, and exceptional service throughout the manufacturing and distribution process. The role requires 4+ years in customer service or account management, supervisory experience, and strong

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 4+ years in customer service or account management.
• At least 2 years supervisory experience.
• Manufacturing or supply chain experience preferred.
• Strong written and verbal communication across regions.

Responsibilities

• Build and maintain trustworthy customer and vendor relationships with timely communication.
• Serve as main contact for a portfolio of clients from production to delivery.
• Cultivate long-term relationships with publishers and distributors.
• Coordinate cross-functionally with production, design, logistics, and finance.
• Interpret and maintain contracts, rate cards, and SLAs.
• Monitor timelines and communicate delays to clients.
• Identify upsell opportunities like packaging or marketing bundles.

Skills

Account management

Customer relationship

Communication skills

MS Office proficiency

Education

Bachelor’s degree in business management or related field

Tools

MS Office 365

CRM software

Job description

Conectiv Supply Chain Solutions, Inc. is seeking an Account Manager to support and grow relationships with optical disc/games customers, including independent publishers and distributors.

You will act as the primary liaison between our company and clients, ensuring smooth production workflows, timely communication, and exceptional service throughout the manufacturing and distribution process. The role requires 4+ years in customer service or account management, supervisory experience, and strong