Strategic Global Account Manager

Expeditors; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Expeditors is seeking an experienced Account Manager to develop, maintain, lead and measure product and service deliverables for customer accounts, seeking opportunities for service enhancement and annual growth.

The role emphasizes building strong customer relationships, leveraging data and CRM tools, and executing strategic plans across Expeditors' global network to deliver measurable value.

Qualifications

• University / College degree or equivalent business qualifications.
• Minimum 3 years Expeditors experience.
• Knowledge of Expeditors' products and services
• Knowledge of required Expeditors' operating systems
• Proficient in MS Office and CRM Software
• Ability to define, develop and document business processes and procedures
• Strong analytical skills
• Proven problem solving and interpersonal skills
• Excellent PC skills including word processing, presentation and spread sheet programs.

Responsibilities

• Maintain customer SOPs.
• Create and communicate a strategic business plan for their customers.
• Initiate value-added solutions.
• Develop relationships within the customer's organization.
• Promote Expeditors marketing activities and customer events.
• Manage activity in the CRM.
• Set the right expectations internally as well as externally with the customers.
• Leverage Expeditors reporting tools and quantify cost savings/cost avoidance.
• Evaluate their usage and quantify their cost savings/cost avoidance.
• Ownership, accountability, and ongoing management of global pipeline and opportunities.

Skills

Exceptional Customer Service

Job Execution

Reliability

Communication

Culture

Personal Growth and Development

Business Development

Customer Management

Customer Ecosystem Expertise

Education

University / College degree or equivalent

2 years industry-specific qualification

Tools

MS Office

CRM Software

Job description

Expeditors is seeking an experienced Account Manager to develop, maintain, lead and measure product and service deliverables for customer accounts, seeking opportunities for service enhancement and annual growth.

The role emphasizes building strong customer relationships, leveraging data and CRM tools, and executing strategic plans across Expeditors' global network to deliver measurable value.