Global Customer Order & Account Liaison

Landis+Gyr; Reynosa, Chihuahua; Presencial; MXN 279.000 - 469.000; Jornada completa

Descripción de la vacante

Landis+Gyr is seeking a Customer Account Representative to manage the operational relationship with assigned customers, coordinating the full sales order cycle, resolving issues, and ensuring service commitments are met. You will collaborate with sales, distribution, and service teams to enhance the customer experience and drive business objectives.

Responsibilities include tracking orders, providing updates, managing changes, and supporting contracts and RMAs while maintaining strong

Formación

• Bachelor’s degree in business or related field.
• 2–4 years in customer service or order management in industrial environments.
• Experience with SAP and order management platforms.
• English and Spanish with strong communication.

Responsabilidades

• Receive, enter, and track orders from assigned customers.
• Monitor order cycle and provide timely updates to customers.
• Notify customers of changes and coordinate with sales teams.
• Collaborate with distributors, program teams, and sales daily.
• Manage approvals and modifications via ERP platforms like SAP.
• Handle ServiceNow requests and PCA-related orders.
• Maintain relationships with customers and partners.
• Ensure IMS ISO standards compliance.

Educación

Bachelor's degree in Business Administration

Herramientas

SAP ERP

ServiceNow

iChange

Descripción del empleo

Landis+Gyr is seeking a Customer Account Representative to manage the operational relationship with assigned customers, coordinating the full sales order cycle, resolving issues, and ensuring service commitments are met. You will collaborate with sales, distribution, and service teams to enhance the customer experience and drive business objectives.

Responsibilities include tracking orders, providing updates, managing changes, and supporting contracts and RMAs while maintaining strong