Account Manager

Nidec Motor Corporation; Santiago de Querétaro; Presencial; MXN 300.000 - 540.000; Jornada completa

Descripción de la vacante

Nidec Motor Corporation in Querétaro, Mexico is seeking an entry-level Account Manager to support day-to-day account activities, manage client relationships, and help expand sales while coordinating with engineering, quality, and purchasing teams.

You will respond to inquiries, build lasting client satisfaction, and contribute to account stability by ensuring data accuracy, timely follow-ups, and effective problem resolution within established processes.

Formación

• Bachelor’s degree in Business, Engineering, or a related field.
• 0–2 of B2B technical sales/account management and business development experience in relevant sectors.
• Fluent in English and Spanish; Portuguese a plus.
• Proven track record of managing tier-one manufacturing accounts.
• Strong customer service mindset with relationship-building capability.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills; operate independently within processes.
• Ability to collaborate effectively across teams; proficiency in CRM systems.

Responsabilidades

• Account Support & Maintenance: handle day-to-day commercial activities, price negotiations, ECN, and RFQ submissions.
• Share of Wallet Growth: identify cross-selling opportunities to increase product allocation.
• Customer Relationship Management: conduct regular Business Reviews and maintain cross-functional touchpoints.
• Take ownership of NPIs: identify opportunities, manage in CRM, and lead NPDR discussions with R&D centers.
• Be primary contact for assigned clients; respond to inquiries timely and build positive relationships.
• Understand client needs and coordinate internal resources to deliver solutions.

Conocimientos

Customer relationship management

Communication skills

Time management

Team collaboration

Problem resolution

Educación

Bachelor’s degree in Business, Engineering, or related field

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

The Account Manager is an entry‑level client management role responsible for executing day‑to‑day account support and relationship management activities. The role focuses on client satisfaction, retention, sales expansion, and operational coordination. Success is measured by client responsiveness, data accuracy, issue resolution effectiveness, and contribution to overall account stability.

Responsibilities and duties

• Account Support & Maintenance: Handle day-to-day commercial activities, price negotiations, engineering change notices (ECN), and RFQ submissions. Share of Wallet Growth: Identify cross-selling opportunities within existing and new platforms to increase Nidec products allocation against competitors.
• Customer Relationship Management: Conduct regular Business Reviews (QBRs) and maintain deep operational touchpoints across engineering, quality, and purchasing departments.
• Take full ownership of NPIs: Identify new opportunities, manage them through our CRM and lead the NPDR discussions with R&D centers.
• The Key Account Executive I works under guidance while building foundational skills in client relationship management, problem resolution, and account operations.

as a primary point of contact for assigned clients, responding to inquiries and requests in a timely manner Build positive working relationships with clients to support satisfaction and retention Understand client needs and coordinate internal resources to deliver solutions

Education, Experience and Skills

• Bachelor’s degree in Business, Engineering, or a related field
• 0–2 of B2B technical sales/account management and business development experience in the home appliance or IT/Telecom sectors. Fluent in English and Spanish (Portuguese is a plus).
• Proven track record of managing tier‑one manufacturing accounts.
• Strong customer service mindset with relationship‑building capability
• Excellent written and verbal communication skills
• Strong organizational and time‑management skills Ability to work independently while following established processes
• Ability to collaborate effectively across teams Proficiency in Microsoft Office and CRM systems

PHYSYCAL ENVIRONMENT

This position involves time mainly in the office area with frequent visits to facilities and gatekeepers on the ground, it requires regular computer use and good database management. In case of having to go to production areas personal protection equipment will be provided, including protective shoes, safety glasses. sleeves, gloves, apron, and ears protection.

COMPETENCE

Competence is achieved when the Account Manager demonstrates that he/ she knows the established processes and has the ability to transmit to other people the importance of complying with them. Performs to ethical standards, takes responsibility and is a role model of integrity and corporate values; aligns vision, strategy, goal, and people; Focuses on company needs and practices customer orientation; Promotes a diverse culture of collaboration and learning.