Luxury Concierge & Guest Experience Specialist

Hilton; Kuwait; On-site; KWD 5,000 - 9,000; Full time

Job summary

Hilton Kuwait is seeking a Personal Concierge Agent to warmly welcome guests and be the main contact during their stay, ensuring personalized attention and loyalty through memorable hospitality.

The role requires excellent English, guest-relations experience in luxury settings, and the flexibility to work nights, weekends, and holidays. Knowledge of hotel PMS is a plus for delivering seamless service.

Qualifications

• Experience in guest relations or frontline service in luxury hospitality.
• Excellent communication and interpersonal abilities with a guest-centric approach.
• Fluent in English; additional languages are a plus.
• Willingness to work varied shifts, including nights, weekends and holidays.

Responsibilities

• Welcome guests and be their primary contact throughout their stay.
• Arrange dining, transport, and room preferences to enhance the guest experience.
• Deliver tailored service to VIPs and coordinate special occasions and amenities.
• Resolve guest concerns professionally and coordinate with departments to fulfill needs.
• Communicate guest preferences to relevant teams for smooth service delivery.
• Collect and report guest feedback and maintain updated guest profiles.

Skills

Guest relations

Communication skills

Interpersonal abilities

VIP service

Tools

Hotel PMS

Job description

Hilton Kuwait is seeking a Personal Concierge Agent to warmly welcome guests and be the main contact during their stay, ensuring personalized attention and loyalty through memorable hospitality.

The role requires excellent English, guest-relations experience in luxury settings, and the flexibility to work nights, weekends, and holidays. Knowledge of hotel PMS is a plus for delivering seamless service.