Team Leader - LHH

Majid Al Futtaim; Kuwait; Presencial; KWD 9000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Friendly environment

Leadership Model

Large diverse team

Descripción de la vacante

Majid Al Futtaim is seeking a Team Leader LHH for the MAF Retail Hypermarket in Kuwait. You will drive quality, range, and freshness standards to deliver an exceptional customer experience and meet sales targets.

You will coach and motivate the team, address issues promptly, and uphold service excellence across the assigned section. The role requires a diploma in commerce or finance, at least 3 years in retail operations, strong communication, and detail orientation.

Formación

• Diploma in Commerce or Finance is required.
• At least 3 years in a Retail operations role.
• Strong communication and customer service focus.
• Ability to motivate and develop the team.
• Attention to detail and accuracy in processes.

Responsabilidades

• Oversee store pricing and ensure adherence to the commercial policy.
• Manage product assortment in the section and oversee stock levels.
• Negotiate internal promotions and manage promo execution.
• Monitor customer feedback metrics and drive improvements (NPS).
• Ensure stock reports, stock value, replenishment orders and deliveries.
• Minimize waste and shrinkage and report variances.
• Identify slow-moving items and manage promotions to improve turnover.
• Ensure displays andPlano-gram are correctly implemented.

Conocimientos

Customer service orientation

Clear communicator

Team leadership

Detail oriented

Educación

Diploma in Commerce or Finance

Descripción del empleo

JOB TITLE

Team Leader LHH | MAF Retail | Hypermarket Kuwait

ROLE SUMMARY

The Team Leader LHH is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The team Leader is key a motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.

ROLE PROFILE

• Oversee and implement the commercial policy agreed for the store pricing.
• Oversee the products assortment in the section.
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section Promo-Book.
• Monitor the NPS in the section work on improving areas that needs development.
• Ensure proper stock management (Preparing stock reports, stock value, control out of stock, stock replenishment orders and merchandise deliveries).
• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report .
• Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable.
• Manage and control displays to ensure correct pricing and Plano-gram is implemented at all times.

REQUIREMENTS

• Diploma in Commerce or Finance.
• 3+ years in Retail operations role.
• Pleasant and warm disposition with a customer service orientation.
• Clear communicator.
• People orientated and able to build team spirit and motivation .
• Detail orientated.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.