Team Leader - Grocery

Majid Al Futtaim; Kuwait; On-site; KWD 11,000 - 18,000; Full time

Job summary

Majid Al Futtaim in Kuwait is recruiting a Team Leader - Grocery for our Hypermarket to drive quality, range and freshness while achieving sales targets. The role motivates the team, addresses issues swiftly, and coaches colleagues to deliver outstanding customer service in the assigned section.

You will oversee pricing policy, product assortment, supplier promotions, and waste control, ensuring timely orders, stock rotation, and a strong customer experience in a fast-paced retail environment.

Qualifications

• Diploma in Commerce or Finance required.
• 3+ years in Retail operations role.
• Pleasant and warm disposition with a customer service orientation.
• Clear communicator.
• People oriented and able to build team spirit and motivation.
• Detail oriented and accurate in execution.

Responsibilities

• Oversee and implement the commercial policy for store pricing.
• Oversee the products assortment in the section.
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section.
• Monitor the NPS in the section and work on improving areas that need development.
• Provide input on price image and freshness image.
• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report.
• Control orders and follow up on deliveries.
• Identify slow moving items and stock depreciation to push their sales before expiry.

Skills

Customer service orientation

Clear communicator

People oriented

Detail oriented

Education

Diploma in Commerce or Finance

Job description

JOB TITLE

Team Leader - Grocery | MAF Retail | Hypermarket Kuwait

Role Summary

Team Leader - Grocery is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The team Leader is key a motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.

ROLE PROFILE

• Oversee and implement the commercial policy agreed for the store pricing .
• Oversee the products assortment in the section .
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section.
• Monitor the NPS in the section work on improving areas that needs development.
• Provide input on the price image and freshness image .
• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report .
• Control orders and follow up on deliveries .
• Identify slow moving items and stock depreciation in order to help push their sales before expiry.

Requirements

• Diploma in Commerce or Finance .
• 3+ years in Retail operations role .
• Pleasant and warm disposition with a customer service orientation .
• Clear communicator .
• People orientated and able to build team spirit and motivation .
• Detail orientated .

What We Offer

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.