Department Head

MAJID AL FUTTAIM; Kuwait City; On-site; KWD 18,000 - 28,000; Full time

Benefits offered by this job

Friendly environment

Leadership development opportunities

Global retailer exposure

Job summary

Majid Al Futtaim in Kuwait is seeking a Department Head for the Hypermarket to ensure quality, range, and freshness of goods while coordinating between Merchandisers and Sales Teams.

You will lead department strategies, manage supplier negotiations, pricing, stock control, and staff development to drive profitable operations and high service standards.

Qualifications

• Bachelor's Degree in Business Administration, Retail Management, or related field.
• 3+ years of experience in retail industry.
• 2+ years in an operations or supervisory role.
• Strong communication and presentation skills.
• Customer-focused mindset with excellent service orientation.
• Strong time management skills and general product knowledge.

Responsibilities

• Develop and implement department strategies to maintain a competitive advantage within the store.
• Manage supplier negotiations and internal promotions to strengthen the store's commercial positioning.
• Oversee pricing policies, product assortment, and the profitability of department assets.
• Ensure effective stock management, including inventory control, replenishment, and merchandise deliveries.
• Implement initiatives to reduce waste, shrinkage, and out-of-stock situations.
• Monitor security, hygiene, and customer service standards across the department.
• Supervise staff scheduling and ensure operational efficiency within the department.
• Lead, coach, and develop team members while supporting performance management and succession planning.

Skills

Strong communication skills

Presentation skills

Customer-focused

Time management

Education

Bachelor's Degree in Business Administration, Retail Management, or related field

Job description

Job description

JOB TITLE
Department Head | MAF Retail | Hypermarket Kuwait
ROLE SUMMARY
The Department Head is responsible to ensure the quality, range and freshness of offered goods to attract and satisfy the customers. The role holder is also responsible for the coordination and communication between Merchandisers and Sales Teams and other relevant service providers within the assigned area.
ROLE PROFILE

• Develop and implement department strategies to maintain a competitive advantage within the store.
• Manage supplier negotiations and internal promotions to strengthen the store's commercial positioning.
• Oversee pricing policies, product assortment, and the profitability of department assets.
• Ensure effective stock management, including inventory control, replenishment, and merchandise deliveries.
• Implement initiatives to reduce waste, shrinkage, and out-of-stock situations.
• Monitor security, hygiene, and customer service standards across the department.
• Supervise staff scheduling and ensure operational efficiency within the department.
• Lead, coach, and develop team members while supporting performance management and succession planning.

REQUIREMENTS

• Bachelor's Degree in Business Administration, Retail Management, or a related field.
• Minimum 3+ years of experience in the retail industry.
• Minimum 2+ years of experience in an operations or supervisory role.
• Strong communication and presentation skills.
• Customer-focused mindset with excellent service orientation.
• Strong time management skills and general product knowledge.

WHAT WE OFFER

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.