Retail Team Leader - Customer Experience & Stock

Majid Al Futtaim; Kuwait; On-site; KWD 9,000 - 15,000; Full time

Benefits offered by this job

Friendly environment

Leadership Model

Large diverse team

Job summary

Majid Al Futtaim is seeking a Team Leader LHH for the MAF Retail Hypermarket in Kuwait. You will drive quality, range, and freshness standards to deliver an exceptional customer experience and meet sales targets.

You will coach and motivate the team, address issues promptly, and uphold service excellence across the assigned section. The role requires a diploma in commerce or finance, at least 3 years in retail operations, strong communication, and detail orientation.

Qualifications

• Diploma in Commerce or Finance is required.
• At least 3 years in a Retail operations role.
• Strong communication and customer service focus.
• Ability to motivate and develop the team.
• Attention to detail and accuracy in processes.

Responsibilities

• Oversee store pricing and ensure adherence to the commercial policy.
• Manage product assortment in the section and oversee stock levels.
• Negotiate internal promotions and manage promo execution.
• Monitor customer feedback metrics and drive improvements (NPS).
• Ensure stock reports, stock value, replenishment orders and deliveries.
• Minimize waste and shrinkage and report variances.
• Identify slow-moving items and manage promotions to improve turnover.
• Ensure displays andPlano-gram are correctly implemented.

Skills

Customer service orientation

Clear communicator

Team leadership

Detail oriented

Education

Diploma in Commerce or Finance

Job description

Majid Al Futtaim is seeking a Team Leader LHH for the MAF Retail Hypermarket in Kuwait. You will drive quality, range, and freshness standards to deliver an exceptional customer experience and meet sales targets.

You will coach and motivate the team, address issues promptly, and uphold service excellence across the assigned section. The role requires a diploma in commerce or finance, at least 3 years in retail operations, strong communication, and detail orientation.