Team Leader - HHH

Majid Al Futtaim; Kuwait; On-site; KWD 12,000 - 18,000; Full time

Benefits offered by this job

Friendly environment

Leadership development

Diverse colleagues

Job summary

Majid Al Futtaim is seeking a Team Leader HHH for MAF Retail in Kuwait. You will drive pricing policy, manage assortment, and coordinate promotions while coaching the team to deliver excellent customer service and sales targets.

Role requires a Diploma in Commerce/Finance and 3+ years of experience in retail operations. You will lead merchandising execution, monitor stock levels, and ensure visual standards are maintained across the section.

Qualifications

• Customer service orientation required.
• Clear communication is essential for team motivation and customer interaction.
• Ability to build team spirit and motivate others.
• Strong attention to detail in stock and merchandising processes.

Responsibilities

• Oversee and implement the commercial policy for store pricing.
• Oversee the products assortment in the section.
• Negotiate promotions with suppliers to highlight discounts.
• Monitor NPS and drive improvements in the section.
• Ensure stock management with reports, stock value, replenishment and deliveries.
• Minimise waste and shrinkage and report variances.
• Identify slow-moving items and work to push sales before expiry.
• Ensure correct pricing and Plano-gram compliance on displays.

Skills

Customer service orientation

Clear communicator

People orientation

Detail oriented

Education

Diploma in Commerce or Finance

Job description

JOB TITLE

Team Leader HHH | MAF Retail | Hypermarket Kuwait

ROLE SUMMARY

The Team Leader HHH is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The team Leader is key a motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.

ROLE PROFILE

• Oversee and implement the commercial policy agreed for the store pricing.
• Oversee the products assortment in the section.
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section Promo-Book.
• Monitor the NPS in the section work on improving areas that needs development.
• Ensure proper stock management (Preparing stock reports, stock value, control out of stock, stock replenishment orders and merchandise deliveries).
• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report .
• Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable.
• Manage and control displays to ensure correct pricing and Plano-gram is implemented at all times.

REQUIREMENTS

• Diploma in Commerce or Finance.
• 3+ years in Retail operations role.
• Pleasant and warm disposition with a customer service orientation.
• Clear communicator.
• People orientated and able to build team spirit and motivation .
• Detail orientated.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.