Process Improvement Specialist

Boutiqaat; al-Dschahra; On-site; KWD 10,000 - 15,000; Full time

Job summary

Boutiqaat is seeking a Process Improvement Specialist to transform operational complexity into streamlined, faster, smarter processes across inbound, inventory, outbound, and logistics.

You will map, analyze, and reengineer workflows using data to cut costs, boost output, and standardize operations across regions. Strong Excel, ERP/WMS familiarity, and change-management skills are essential.

Qualifications

• Bachelor's degree required in industrial engineering, supply chain, logistics, business, or related field.
• 3–6 years hands-on process improvement or performance management experience in e-commerce or retail is a major plus.
• Lean Six Sigma certification preferred.
• Advanced Excel skills including Pivot Tables, VLOOKUP, IF statements.
• Familiarity with ERP, WMS, and logistics platforms is a must.

Responsibilities

• Dive deep into Boutiqaat core operations to identify gaps and elevate performance.
• Use data and process mapping to reengineer workflows that cut costs and boost output.
• Drive standardization across all operational regions for consistency and scalability.
• Build schedules and smarter teams to optimize resources.
• Design and deliver targeted training for new hires and existing staff.
• Monitor KPIs, share insights, and coach teams toward excellence.
• Create and maintain clear SOPs and process documentation to guide operations.

Skills

Lean Six Sigma

Data-driven thinking

Strong communicator

Team leadership

Advanced Excel

Education

Bachelor's degree in Industrial Engineering / Supply Chain / Logistics / Business

Tools

ERP

WMS

Logistics platforms

Job description

Are you obsessed with efficiency? Do you see every workflow as a puzzle waiting to be solved? If yes, then Boutiqaat has the perfect opportunity for you.

We're searching for a Process Improvement Specialist who can transform operational complexity into streamlined success. From inbound to inventory, from outbound to logistics your mission is simple: make it better, faster, and smarter.

What You'll Be Doing:

• Dive deep into Boutiqaat core operations identify gaps and elevate performance.
• Use data, process mapping, and your analytical mindset to reengineer workflows that cut costs and boost output.
• Drive standardization across all operational regions, ensuring a consistent and scalable approach.
• Build strong schedules and smarter teams ensure resources are optimized, not overextended.
• Design and deliver targeted training sessions for both new hires and existing team members.
• Monitor KPIs, share insights, and coach teams toward excellence.
• Create and maintain clear, comprehensive process documentation policies, SOPs, and workflows that guide, not confuse.
• Lead change management by making new processes stick through effective communication and team engagement.
• Investigate deviations, identify root causes, and implement course-correcting actions.
• Partner with HR, IT, Admin, and others to remove friction from daily operations.
• Use customer feedback (NPS) as your secret weapon for improving internal processes.
• Align stakeholders, secure buy-in for change, and help departments move from siloed to synchronized.
• Conduct operational audits that drive meaningful improvements not just paperwork.
• Evaluate new initiatives, track implementation outcomes, and present insights that matter.
• Maintain detailed records that help measure impact and fuel future improvements.

What You Bring to the Table:

• Bachelor's degree in industrial engineering, Supply Chain, Logistics, Business, or a related field.
• 3-6 years of hands-on experience in process improvement or performance management-e-commerce or retail is a major plus.
• Lean Six Sigma certification? Even better.
• Advanced Excel skills-Pivot Tables, VLOOKUP, IF statements, the works.
• Familiarity with ERP, WMS, and logistics platforms is a must.
• Fluent in English (Arabic is a bonus).
• Data-driven thinker with laser-sharp analytical skills.
• Strong communicator and natural collaborator.
• Master of detail, champion of quality, and relentless improver.
• Able to lead teams, adapt fast, and work the occasional odd hour when the mission demands it.

Why Boutiqaat?

At Boutiqaat, you won't just join a company you'll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.

Ready to Grow with Us?

Kickstart your career with hands-on experience, expert mentorship, and real impact.