Senior Operation PMO Specialist

Boutiqaat; Gouvernement Hawalli; On-site; KWD 18,000 - 30,000; Full time

Job summary

Boutiqaat is seeking an experienced Senior Specialist – Operations PMO to support project governance, execution, performance monitoring, and cross-functional coordination across the organization. You will help ensure operational projects are delivered on time, within scope and budget while driving standardization and continuous improvement.

In this role you will develop standardized PMO processes, track budgets and KPIs, and prepare management reports for senior stakeholders.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years of experience in PMO, Operations or a similar role.
• Experience coordinating cross-functional and operational projects.
• Knowledge of PMO governance, project planning and reporting.

Responsibilities

• Support development and implementation of standardized PMO processes and governance frameworks.
• Coordinate project workflows, approvals, documentation and SOPs.
• Track timelines, budgets, milestones, and KPIs to keep projects on track.
• Monitor risks, issues, delays and dependencies and support mitigation.
• Support delivery of operational projects across regions and site launches.
• Maintain project trackers, risk registers and status reports with up-to-date information.
• Develop dashboards and KPIs to provide visibility on progress and performance.
• Prepare management reports and project updates for senior stakeholders.
• Analyze data to identify trends, risks and improvement opportunities.
• Coordinate with cross-functional teams to ensure clear ownership and timely deliverables.
• Assist in seasonal readiness plans and resource requirements.
• Coordinate escalation/resolution of major operational issues and bottlenecks.
• Support PMO meetings and steering committees with agendas and minutes.
• Work with IT to coordinate system changes and address requirements.
• Coordinate with Finance on budgets and cost approvals.

Skills

PMO governance

Cross-functional coordination

Stakeholder management

Analytical skills

Excel

PowerPoint

Dashboard tools

Education

Bachelor’s degree in Business Administration/Operations Management/Engineering/Project Management

Tools

Excel

PowerPoint

Job description

We are looking for an experienced Senior Specialist – Operations PMO to support project governance, execution, performance monitoring, and cross-functional coordination across the organization. The role will help ensure operational projects are delivered on time, within scope and budget, while supporting process standardization, efficiency, and continuous improvement.

What You’ll Be Doing

• Support the development and implementation of standardized PMO processes, templates, governance frameworks, and project management methodologies.
• Coordinate project workflows, approvals, documentation, and operational SOPs to ensure consistency and compliance.
• Track project timelines, milestones, budgets, deliverables, and key performance indicators to ensure projects remain on track.
• Monitor project progress and proactively identify risks, issues, delays, and dependencies, supporting teams with mitigation and follow-up actions.
• Support the delivery of critical operational projects across regions, including new site launches, capacity expansion, process improvements, and operational initiatives.
• Maintain project trackers, action logs, risk registers, and status reports, ensuring accurate and up-to-date information.
• Develop and maintain project dashboards and KPIs to provide clear visibility on project progress, risks, milestones, and performance.
• Prepare regular management reports, presentations, and project updates for senior stakeholders.
• Analyze operational and project data to identify trends, risks, gaps, and opportunities for improvement.
• Coordinate with cross-functional teams to ensure clear ownership, effective communication, and timely completion of project deliverables.
• Support the preparation and coordination of seasonal readiness plans, resource requirements, and operational stress-testing activities.
• Assist in coordinating the escalation and resolution of major operational issues, system disruptions, capacity challenges, and delivery/network bottlenecks.
• Support project meetings, steering committees, and operational reviews by preparing agendas, presentations, minutes, and action trackers.
• Work closely with IT teams to coordinate system changes and ensure operational requirements are clearly communicated and addressed.
• Coordinate with Finance on project budgets, cost assumptions, approvals, and operational financial requirements.
• Identify opportunities to improve PMO processes, reporting, project visibility, and overall operational efficiency.

What You Bring to the Table

• Bachelor’s degree in Business Administration, Operations Management, Engineering, Project Management, or a related field.
• 5+ years of experience in PMO, Operations, Project Management, Business Operations, or a similar role.
• Proven experience supporting and coordinating cross-functional and operational projects.
• Good knowledge of PMO governance, project planning, risk management, project tracking, and performance reporting.
• Strong analytical and problem-solving skills with the ability to work with operational data and identify key insights.
• Excellent stakeholder management, communication, and coordination skills.
• Strong proficiency in Microsoft Excel and PowerPoint; experience with project management, reporting, and dashboard tools is an advantage.
• Strong organizational skills with the ability to manage multiple projects, priorities, and deadlines.
• Ability to work effectively with cross-functional teams and senior stakeholders.
• Proactive mindset with strong attention to detail and a focus on continuous improvement.

Why Boutiqaat?

At Boutiqaat, you won’t just join a company you’ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.

Ready to Grow with Us?

Kickstart your career with hands‑on experience, expert mentorship, and real impact.