Operation Manager - E-commerce experience

NaSoft; Kuwait City; On-site; KWD 17,000 - 23,000; Full time

Benefits offered by this job

Social insurance

Medical insurance

Job summary

Nasoft in Kuwait City is seeking an experienced Operations Manager for our E-commerce store to oversee daily operations, monitor performance, and coordinate shifts to ensure timely delivery.

The ideal candidate will have 2–4 years in operations or logistics, strong organizational, problem-solving and communication skills, and be able to work onsite with Excel proficiency.

Qualifications

• 2–4 years of experience in operations, team management, logistics, delivery operations, or a similar role in shipment or e-commerce stores.
• Previous experience supervising employees or operational teams.
• Strong organizational and time-management skills.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Good knowledge of Microsoft Office, especially Excel and reporting tools.

Responsibilities

• Monitor employees’ daily performance and ensure tasks are completed on time.
• Manage shift schedules and working hours according to operational requirements.
• Prepare and maintain daily operational reports and performance updates.
• Monitor drivers and ensure delivery operations are running smoothly and efficiently.
• Address delivery issues, delays, or operational challenges promptly.
• Coordinate between employees and departments to ensure smooth workflow.
• Monitor attendance, punctuality, and overall performance.
• Identify recurring operational issues and recommend effective solutions.
• Escalate unresolved issues to management and follow up until resolved.
• Support continuous improvement of daily operations and efficiency.

Skills

Leadership

Organizational skills

Time management

Problem solving

Communication

Attention to detail

Multitasking

Interpersonal skills

Education

Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field

Tools

Excel

Job description

Nasoft is hiring an Operation manager for E-commerce store in Kuwait city , We are looking for a highly organized and proactiveOperations Managerto oversee daily operations, monitor employee performance, coordinate shifts and schedules, and ensure smooth and efficient delivery operations.

The ideal candidate will be responsible for managing operational activities, resolving day-to-day issues, monitoring drivers and order fulfillment, and identifying opportunities to improve processes and operational efficiency.

Key Responsibilities

• Monitor employees’ daily performance and ensure that all assigned tasks are completed accurately and on time.
• Manage employees and organize shift schedules and working hours according to operational requirements.
• Prepare, monitor, and maintain daily operational reports and performance updates.
• Monitor drivers and ensure that delivery operations are running smoothly and efficiently.
• Follow up on orders and promptly address any delivery issues, delays, or operational challenges.
• Handle internal and operational problems and provide practical and timely solutions.
• Coordinate effectively between employees and different departments to ensure smooth workflow and communication.
• Monitor employee attendance, punctuality, and overall performance.
• Identify recurring operational issues and recommend effective solutions to improve workflow and prevent future problems.
• Escalate critical or unresolved operational issues to management and follow up until they are properly resolved.
• Support the continuous improvement of daily operations and contribute to increasing overall operational efficiency.
• Ensure that operational procedures and company policies are properly followed.
• Maintain clear communication with team members and ensure that operational priorities are understood and executed.

• Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field is preferred.
• 2–4 years of experiencein operations, team management, logistics, delivery operations, or a similar role in Shipment or E-commerce stores.
• Previous experience managing and supervising employees or operational teams.
• Strong organizational and time-management skills.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced working environment.
• Good knowledge of Microsoft Office, especiallyExceland reporting tools.
• Ability to analyze operational data and prepare clear and accurate reports.
• Strong follow-up skills and attention to detail.
• Ability to handle operational pressure and resolve issues quickly and effectively.
• Good leadership skills with the ability to motivate and manage team members.
• Flexibility to work different shifts according to business and operational needs.
• Previous experience in delivery, logistics, e-commerce, or last-mile operations is a strong advantage.

Working Condition :
Working days : 6 days / week
Social insurance provided
Medical insurance Provided
Working Model : Onsite
Working Location : Kuwait City