Operations Manager

SELECT MART FOR CENTRAL FOOD MARKET; Kuwait City; On-site; KWD 18,000 - 30,000; Full time

Job summary

Select Mart for Central Food Market in Kuwait City is looking for an Operations Manager to supervise daily store activities, lead diverse teams, manage schedules, and coordinate with suppliers to ensure product availability and quality.

The role focuses on maintaining service standards, optimizing operations, and ensuring health, safety, and food hygiene compliance, with involvement in budgeting and continuous improvement initiatives.

Qualifications

• Experience in retail or supermarket operations with staff supervision.
• Strong organizational and time-management skills.
• Proficiency in store performance monitoring and budgeting.
• Excellent communication and leadership for diverse teams.
• Knowledge of health, safety and food hygiene standards.
• Familiarity with POS systems and basic office software.

Responsibilities

• Oversee daily store operations and ensure smooth workflows across departments.
• Supervise staff, manage schedules and recruitment activities.
• Monitor inventory levels and coordinate with suppliers to ensure product availability and quality.
• Implement operational policies and track sales performance.
• Optimize store layout and processes to enhance customer experience.
• Support budgeting, cost control and basic financial reporting.
• Ensure health, safety, and food hygiene compliance across the store.

Skills

Retail operations experience

Staff supervision

Budgeting & cost control

Communication & leadership

Health & hygiene knowledge

POS systems familiarity

Problem solving under time constraints

Education

Bachelor’s degree in Business Administration or Retail Management

Equivalent experience considered

Tools

POS systems

ERP tools

Spreadsheets & office software

Job description

Company Description

Select Mart is a modern supermarket offering a wide range of quality products at affordable prices, including fresh groceries, daily essentials, snacks, beverages, and household items. The store is designed as a convenient one-stop shopping destination focused on customer comfort and satisfaction. Its clean layout and organized shelves help customers easily find what they need. Friendly service and carefully selected products are central to Select Mart’s commitment to meeting the needs of diverse shoppers. The supermarket continues to grow as a trusted place for everyday shopping within the community.

Role Description

The Operations Manager at Select Mart for Central Food Market is responsible for overseeing daily store operations, ensuring smooth workflow across departments, and maintaining high service standards. This full-time, on-site role based in Kuwait City includes supervising staff, managing schedules, monitoring inventory levels, and coordinating with suppliers to ensure product availability and quality. The role involves implementing operational policies, tracking sales performance, and optimizing store layout and processes to enhance the customer experience. The Operations Manager will also handle basic budgeting and cost control, support recruitment and training, and ensure adherence to health, safety, and food hygiene regulations. Regular reporting to senior management and collaboration with other teams to drive continuous improvement are key aspects of the position.

Qualifications

• Experience in retail or supermarket operations, including staff supervision, inventory management, and supplier coordination.
• Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Proficiency in store performance monitoring, basic budgeting, and cost control to support efficient, profitable operations.
• Excellent communication and interpersonal skills for leading diverse teams and delivering consistent, customer-focused service.
• Knowledge of health, safety, and food hygiene standards relevant to supermarket and food retail environments.
• Comfort with using POS systems and basic office software (e.g., spreadsheets, email, inventory or ERP tools).
• Demonstrated problem-solving skills and the ability to make practical, data-informed decisions under time constraints.
• Bachelor’s degree in Business Administration, Retail Management, or a related field is preferred; equivalent experience will be considered.
• Prior experience in a supervisory or managerial role within a supermarket or retail chain in Kuwait or the region is an advantage.