Operation Manager

Client of Nasoft.eg; Kuwait City; On-site; KWD 8,900 - 16,000; Full time

Benefits offered by this job

Social insurance

Medical insurance

Job summary

Nasoft is seeking an Operations Manager for its e-commerce store in Kuwait City. The role requires a highly organized, proactive person to supervise daily operations, monitor drivers, manage shifts, and ensure efficient order fulfillment.

You will resolve day-to-day issues, track performance, and drive continuous improvement across departments to enhance workflow and service levels. Onsite work with social and medical insurance benefits provided.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Logistics, or related field.
• 2–4 years of experience in operations, team management, logistics, or delivery operations.

Responsibilities

• Monitor daily performance and ensure tasks are completed accurately and on time.
• Organize shift schedules and working hours to meet operational needs.
• Prepare and maintain daily operational reports and performance updates.
• Monitor delivery operations and address issues promptly to minimize delays.
• Coordinate between employees and departments to ensure smooth workflow.

Skills

Organizational skills

Time management

Problem-solving

Communication

Interpersonal skills

Leadership

Flexibility

Shift flexibility

Multitasking

Operational management

Education

Bachelor's degree in Business Administration

Tools

Microsoft Excel

Job description

Nasoft is hiring an Operation manager for E-commerce store in Kuwait city We are looking for a highly organized and proactive Operations Manager to oversee daily operations monitor employee performance coordinate shifts and schedules and ensure smooth and efficient delivery operations The ideal candidate will be responsible for managing operational activities resolving day-to-day issues monitoring drivers and order fulfillment and identifying opportunities to improve processes and operational efficiency

Key Responsibilities

• Monitor employees daily performance and ensure that all assigned tasks are completed accurately and on time


• Manage employees and organize shift schedules and working hours according to operational requirements


• Prepare monitor and maintain daily operational reports and performance updates


• Monitor drivers and ensure that delivery operations are running smoothly and efficiently


• Follow up on orders and promptly address any delivery issues delays or operational challenges


• Handle internal and operational problems and provide practical and timely solutions


• Coordinate effectively between employees and different departments to ensure smooth workflow and communication


• Monitor employee attendance punctuality and overall performance


• Identify recurring operational issues and recommend effective solutions to improve workflow and prevent future problems


• Escalate critical or unresolved operational issues to management and follow up until they are properly resolved


• Support the continuous improvement of daily operations and contribute to increasing overall operational efficiency


• Ensure that operational procedures and company policies are properly followed


• Maintain clear communication with team members and ensure that operational priorities are understood and executed

Qualifications

• Bachelor s degree in Business Administration Operations Management Logistics or a related field is preferred 2 4 years of experience in operations team management logistics delivery operations or a similar role Previous experience managing and supervising employees or operational teams Strong organizational and time-management skills Excellent problem-solving and decision-making abilities Strong communication and interpersonal skills Ability to manage multiple tasks and priorities in a fast-paced working environment Good knowledge of Microsoft Office especially Excel and reporting tools Ability to analyze operational data and prepare clear and accurate reports Strong follow-up skills and attention to detail Ability to handle operational pressure and resolve issues quickly and effectively Good leadership skills with the ability to motivate and manage team members Flexibility to work different shifts according to business and operational needs Previous experience in delivery logistics e-commerce or last-mile operations is a strong advantage

Working Condition

Working days 6 days weekSocial insurance providedMedical insurance Provided

Working Model

Onsite

Working Location

Kuwait City

Bachelor s degree in Business Administration, Operations Management, Logistics, or a related field is preferred. 2 4 years of experience in operations, team management, logistics, delivery operations, or a similar role. Previous experience managing and supervising employees or operational teams. Strong organizational and time-management skills. Excellent problem-solving and decision-making abilities. Strong communication and interpersonal skills. Ability to manage multiple tasks and priorities in a fast-paced working environment. Good knowledge of Microsoft Office, especially Excel and reporting tools. Ability to analyze operational data and prepare clear and accurate reports. Strong follow-up skills and attention to detail. Ability to handle operational pressure and resolve issues quickly and effectively. Good leadership skills with the ability to motivate and manage team members. Flexibility to work different shifts according to business and operational needs. Previous experience in delivery, logistics, e-commerce, or last-mile operations is a strong advantage.