Front Office Supervisor: Guest Experience Leader

Mövenpick Hotels & Resorts; Kuwait City; On-site; KWD 12,000 - 18,000; Full time

Benefits offered by this job

Academy learning programs

Talent development

CSR activities Planet 21

Global career opportunities

Job summary

Mövenpick Hotels & Resorts is hiring a Front Office Senior Receptionist for Mövenpick Hotel & Resort Al Bida’a Kuwait. You will lead front desk activities, greet guests, and ensure a memorable stay by delivering outstanding service and maintaining operational excellence.

Responsibilities include supervising daily front office tasks, handling check-ins/check-outs, resolving guest concerns, and supporting the Front Office Manager with staff scheduling and training.

Qualifications

• Service-focused personality with a genuine commitment to hospitality.
• Proficiency with Opera property management system or related hotel management software.
• Fluency in English and Arabic; additional languages are a plus.
• Demonstrated supervisory or team leadership experience in a hospitality or customer-facing environment.
• Strong problem-solving and conflict resolution skills with the ability to handle guest concerns professionally and efficiently.
• Excellent organizational and multitasking abilities to manage multiple front office operations simultaneously.
• Outstanding verbal and written communication skills in English and Arabic for effective guest and staff interaction.

Responsibilities

• Greet guests, manage check-ins, respond to requests, and settle accounts while providing friendly and engaging service.
• Supervise day-to-day front office operations, ensuring service standards are consistently met and maintained.
• Address guest concerns promptly, track issues, and notify appropriate departments to resolve problems efficiently.
• Assist the Front Office Manager with staffing records, scheduling, and staff training initiatives.

Skills

Customer service

Leadership

Bilingual EN/AR

Communication

Problem solving

Tools

Opera PMS

Job description

Mövenpick Hotels & Resorts is hiring a Front Office Senior Receptionist for Mövenpick Hotel & Resort Al Bida’a Kuwait. You will lead front desk activities, greet guests, and ensure a memorable stay by delivering outstanding service and maintaining operational excellence.

Responsibilities include supervising daily front office tasks, handling check-ins/check-outs, resolving guest concerns, and supporting the Front Office Manager with staff scheduling and training.