Guest Experience Supervisor, Front Office

Accorhotel; Kuwait City; On-site; KWD 10,000 - 17,000; Full time

Job summary

Accorhotel Kuwait City is seeking a Front Office Senior Receptionist to welcome guests and ensure a seamless arrival and departure experience, delivering outstanding service and maintaining operational excellence.

You will supervise daily front desk operations, handle check-ins/check-outs, resolve guest concerns promptly, coordinate with departments, and support staff training and scheduling under the Front Office Manager.

Qualifications

• Service-focused personality with a genuine commitment to hospitality.
• Proficiency with Opera property management system or related hotel management software.
• Fluency in English and Arabic; additional languages are a plus.
• Demonstrated supervisory or team leadership experience in a hospitality or customer-facing environment.
• Strong problem-solving and conflict resolution skills with the ability to handle guest concerns professionally and efficiently.
• Excellent organizational and multitasking abilities to manage multiple front office operations simultaneously.
• Outstanding verbal and written communication skills in English and Arabic for effective guest and staff interaction.

Responsibilities

• Greet guests
• manage check-ins
• respond to requests and settle accounts while providing friendly and engaging service
• Supervise day-to-day front office operations ensuring service standards are consistently met and maintained
• Address guest concerns promptly
• track issues and notify appropriate departments to resolve problems efficiently
• Assist the Front Office Manager with staffing records scheduling and staff training initiatives

Skills

Customer service

Opera PMS

Bilingual English/Arabic

Supervisory experience

Problem solving

Organization

Communication (ENG/ARA)

Tools

Opera PMS

Job description

Accorhotel Kuwait City is seeking a Front Office Senior Receptionist to welcome guests and ensure a seamless arrival and departure experience, delivering outstanding service and maintaining operational excellence.

You will supervise daily front desk operations, handle check-ins/check-outs, resolve guest concerns promptly, coordinate with departments, and support staff training and scheduling under the Front Office Manager.