Customer Service Representative

Alghanim Industries; Kuwait; On-site; KWD 6,000 - 9,000; Full time

Job summary

Alghanim Industries is hiring a Customer Service Representative to enhance service quality across Alghanim business functions. The role focuses on proactively addressing customer concerns, following up to resolve issues, and collaborating with section heads to ensure excellent service while keeping company information confidential.

Strong English and Arabic language capabilities, plus solid communication and interpersonal skills, are required to effectively support customers and contribute to

Qualifications

• 2-3 years of experience
• Strong English and Arabic language capabilities
• Strong communication, presentation and interpersonal skills

Responsibilities

• Understands and fulfils customer needs and requirements.
• Ensures sales activities are handled in line with Alghanim policy.
• Supports in solving customer concerns/complaints.
• Works in coordination with Section Heads to provide excellent customer service.
• Keeps all company information including sales figures strictly confidential
• Follows Alghanim policies and guidelines
• Demonstrates high problem solving skills
• Practices high knowledge of Alghanim major functions and responsibilities
• Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.
• Being aware of business KPIs and objectives
• Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…
• Contributes to cost control and minimizing theft measures

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Job description

Select how often (in days) to receive an alert:

The Customer Service Representative is responsible for improving the quality of services provided at Alghanim business functions. The job roles focused on taking preventative measures to deal with customers’ concerns and issues, being proactive prior to occurrence of problems and complaints. It also focuses on gently handling abused customers and defusing customer’s anger, demonstrating thoroughness in solving problems with great follow-up, the job roles also include demonstrating great knowledge of specialization of different Alghanim domains and functions.

Job Responsibilities

• Understands and fulfil customer needs and requirements.
• Ensures sales activities are handled in line with Alghanim policy.
• Supports in solving customer concerns/complaints.
• Works in coordination with Section Heads to provide excellent customer service.
• Keeps all company information including sales figures strictly confidential
• Follows Alghanim policies and guidelines
• Demonstrates high problem solving skills
• Practices high knowledge of Alghanim major functions and responsibilities
• Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.
• Being aware of business KPIs and objectives
• Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…
• Contributes to cost control and minimizing theft measures

Candidate Requirements

• 2-3 years of experience,
• Strong English and Arabic language capabilities
• Strong communication, presentation and interpersonal skills