Customer Service Representative

Alghanim Industries - Food and Beverage; Gouvernement Hawalli; On-site; KWD 2,800 - 3,900; Full time

Job summary

Alghanim Industries - Food and Beverage in Kuwait is seeking a Customer Service Representative to improve service quality and support customer needs. You will respond to queries, handle concerns, and work with section heads to deliver exceptional service while maintaining confidentiality of sales information.

The role requires 2-3 years in customer service, fluency in English and Arabic, strong communication and problem-solving skills, and a Bachelor’s degree.

Qualifications

• 2-3 years of experience in customer service.
• Fluency in English and Arabic.
• Strong communication and interpersonal skills.
• Solid problem-solving abilities.

Responsibilities

• Respond to customers’ queries.
• Understand and fulfil customer needs and requirements.
• Maintain a positive attitude during interactions.
• Ensure sales activities follow Alghanim policy.
• Support in solving customer concerns/complaints.
• Coordinate with Section Heads to provide excellent service.
• Keep company information confidential.
• Follow Alghanim policies and guidelines.
• Demonstrate high problem solving skills.
• Be aware of in-store promotions and discounts.

Skills

2-3 years experience

English & Arabic

Communication skills

Problem solving

Education

Bachelor’s Degree

Job description

Long Description

The Customer Service Representative is responsible for improving the quality of services provided at Alghanim business functions. The job roles focused on taking preventative measures to deal with customers’ concerns and issues, being proactive prior to occurrence of problems and complaints. It also focuses on gently handling abused customers and defusing customer’s anger, demonstrating thoroughness in solving problems with great follow-up, the job roles also include demonstrating great knowledge of specialization of different Alghanim domains and functions.

Job Responsibilities

• Answers customers’ queries
• Understands and fulfil customer needs and requirements.
• Maintains positive attitude during customers’ interactions.
• Ensures sales activities are handled in line with Alghanim policy.
• Supports in solving customer concerns/complaints.
• Works in coordination with Section Heads to provide excellent customer service.
• Keeps all company information including sales figures strictly confidential
• Follows Alghanim policies and guidelines
• Demonstrates high problem solving skills
• Practices high knowledge of Alghanim major functions and responsibilities
• Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.
• Being aware of business KPIs and objectives
• Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…
• Contributes to cost control and minimizing theft measures

Candidate Requirements

• 2-3 years of experience,
• Strong English and Arabic language capabilities
• Strong communication, presentation and interpersonal skills
• Solving problem skills

Education

Bachelor’s Degree