Customer Service Representative at Alghanim INDUSTRIES

Alghanim INDUSTRIES; Kuwait; On-site; KWD 4,800 - 7,200; Full time

Job summary

Alghanim Industries is seeking a Customer Service Representative for an on-site role in Kuwait. You will improve service quality across company functions, proactively address customer concerns, and ensure issues are followed up with thorough resolutions.

You must have strong English and Arabic communication, 2–3 years of experience, a Bachelor's degree, and the ability to work with section heads to deliver excellent customer service while upholding company policies and KPIs.

Qualifications

• Bachelor's degree required.
• 2–3 years of experience in customer service.
• Strong English and Arabic communication.
• Ability to handle inquiries and resolve issues.

Responsibilities

• Answers customers’ queries.
• Understands and fulfil customer needs.
• Maintains positive attitude during interactions.
• Ensures sales activities are in line with policy.
• Supports in solving customer concerns/complaints.
• Collaborates with section heads for excellent service.
• Keeps company information confidential.
• Follows Alghanim policies and guidelines.
• Demonstrates problem solving and product knowledge.
• Monitors KPIs and store promotions.
• Supports cost control and minimizes theft.

Skills

English language

Arabic language

Communication skills

Interpersonal skills

Presentation skills

Problem solving

Education

Bachelor's Degree

Job description

Date: 11 Aug 2026

Location: KW

Company: Alghanim Industries

Customer Service Representative at Alghanim INDUSTRIES

Full time on site position offers great opportunities for career growth.

Job Summary

The Customer Service Representative is responsible for improving the quality of services provided at Alghanim business functions. The job roles focused on taking preventative measures to deal with customers’ concerns and issues, being proactive prior to occurrence of problems and complaints. It also focuses on gently handling abused customers and defusing customer’s anger, demonstrating thoroughness in solving problems with great follow-up, the job roles also include demonstrating great knowledge of specialization of different Alghanim domains and functions.

Job Responsibilities

• Answers customers’ queries
• Understands and fulfil customer needs and requirements
• Maintains positive attitude during customers’ interactions
• Ensures sales activities are handled in line with Alghanim policy
• Supports in solving customer concerns/complaints
• Works in coordination with Section Heads to provide excellent customer service
• Keeps all company information including sales figures strictly confidential
• Follows Alghanim policies and guidelines
• Demonstrates high problem solving skills
• Practices high knowledge of Alghanim major functions and responsibilities
• Follows-up on pending customer issues with effective use of computer applications and telephone etiquette
• Being aware of business KPIs and objectives
• Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…
• Contributes to cost control and minimizing theft measures

Candidate Requirements

• 2-3 years of experience
• Strong English and Arabic language capabilities
• Strong communication, presentation and interpersonal skills
• Solving problem skills
• Education: Bachelor’s Degree